Workplace Engineer

👋 About Blip

Blip is a leading tech company specializing in software engineering solutions for the sports entertainment industry.

As part of Flutter Entertainment, a major player in online sports betting and iGaming, Blip plays a crucial role in delivering innovative products and platforms to over 14 million monthly customers globally.

Blip is all about tech. We are problem-solvers with big ambitions, and we put people first. We value flexibility and strive to develop the best tech products while addressing the industry's biggest challenges.

We recognize that every individual brings unique strengths and backgrounds. We empower you to be yourself and celebrate the diversity that creates a culture of belonging.

🏢 The Role

As part of Flutter Tech Global Services, the Workplace Engineer will be at the forefront of delivering strategic change through workplace technologies. You will build a set of tools that support Flutter's products and services across the Group and its Divisions.

This role is perfect for a skilled, tech-savvy, and people-oriented engineer who can design, implement, and automate workplace technologies. You will ensure everything aligns with Flutter's overall technology strategy.

You'll play a key part in evaluating and choosing the best technologies, tools, and operating models to achieve our group technology goals.

Ideally, you will have experience working with large-scale enterprise organizations on projects like start-ups, migrations, and modernization transformations. This experience should involve a customer-focused and collaborative approach, backed by a strong technical foundation. You'll need to confidently answer questions, explain the business benefits of migrations, and show a good understanding of cloud solutions.

🎯 What You'll Be Doing

• Review, assess, and define technical requirements (including sign-off) for Flutter Group Functions Projects, ensuring they match divisional needs.
• Manage the configuration, maintenance, and administration of tools like Atlassian (Jira, Confluence, Access, Insight), Slack, and Okta.
• Optimize the use of Atlassian services to meet team and business goals, automating user and business needs to boost group-wide productivity.
• Offer full-service engagement, providing ideas, options, solutions, and advice to global projects.
• Promote group engagement by developing and implementing best practices to create a secure workplace. This involves aligning with security controls, compliance, and standards.
• Build and maintain strong relationships with other Group functions and divisional Workplace teams, spotting opportunities for strategic collaboration.
• Define, document, support, and approve LLDs, process creation, and maintain Flutter Workplace technologies.
• Design, test, and deploy API integrations and promote software interoperability wherever possible.
• Design, configure, test, deploy, and enhance automations. Write and test code, participate in code reviews, and provide constructive feedback to maintain code quality.
• Triage and resolve Flutter Workplace technology incidents and service requests.
• Support the Workplace Architect and Divisional leads with Office Technology and Workplace strategies.
• Help create and communicate Flutter Group standards for design, development, and deployment.
• Serve as a trusted business partner, answering ad-hoc questions, sharing technical expertise, improving processes, and enhancing understanding of how business areas use Workplace Technology.
• Take ownership of creating and driving the adoption of standard operating procedures/runbooks and Workplace standards and policies.
• Leverage your understanding of people, processes, and technology to provide improved consultancy, faster reviews, and better engagement.
• Collaborate with Third Party vendors and partners.
• On-call duties may be implemented in the future.

🤝 What You'll Bring

• Experience working within a complex architecture/development practice, managing multiple large and complex projects simultaneously.
• Demonstrated impact on the strategic development of technology in a medium or large-sized company.
• Experience with User Life Cycle management, including automated provisioning/deprovisioning to improve efficiency and enhance security.
• Strong knowledge of Atlassian, particularly apps like Access, Jira Service Management, Insight Asset Management, and Automation for Jira.
• Experience with source control management (e.g., GitHub and Bitbucket).
• In-depth understanding of information and technical architecture and operations management disciplines.
• Reliability and consistency in successfully managing multiple activities of varying scope and complexity, consistently delivering results on time and within budget.
• Experience managing global distributed processes with matrix responsibilities.
• Experience with the following technologies is also essential:
  • Okta
  • Atlassian
  • Slack and Enterprise Grid
  • Office 365 (including Exchange Online), Azure, and MS Intune
  • Zoom Conferencing
  • GitHub
• Strong verbal and written communication skills.

🌟 We'd Like You To Master In

• Big Thinker: Constantly explore and analyze future scenarios and possibilities to help Flutter adapt to change and shape the future. Drive yourself and others to pursue opportunities that will create sustainable value for Flutter. Contribute to the functional and Flutter strategies, aligning efforts with strategic imperatives.
• Effective Communicator: Provide clarity on business goals. Communicate effectively across all channels. Adjust communication style to suit the audience. Share Flutter's mission, vision, and values to inspire and motivate others. Ensure everyone understands how their work impacts the bigger picture. Create an environment that encourages effective communication and the sharing of diverse viewpoints.
• Customer Obsessed: Build and maintain strong relationships with stakeholders. Champion the needs of customers and the importance of exceeding expectations. Create and deliver solutions that surpass customer expectations. Prioritize customer satisfaction and inspire others to provide exceptional service.
• Nimble: Be energized by new and unfamiliar situations and adapt quickly. Advocate for active experimentation and encourage agility in others. Be adaptable and flexible when developing others, encouraging them to learn quickly in new situations and remain open to new ideas and ways of working. Share lessons learned across the organization.
• Wins Together: Gain the trust and support of others. Be generous with your time, advice, and knowledge. Build and engage networks to achieve goals instead of relying solely on authority. Identify opportunities to break down barriers and collaborate across organizational boundaries.

🎁 Benefits

Check out our amazing perks and benefits.

🤝 Equal Opportunities

At Blip, we are committed to fostering a diverse and inclusive workplace. We encourage people from all backgrounds, ways of thinking, and working styles to apply.

We welcome everyone, regardless of their race, disability, age, gender identity, sexual orientation, or religion.

If you need any accommodations to apply for the position or to ensure the role aligns with your needs, please send an email to accommodations@blip.pt. We will only respond to inquiries related to disabilities.

Job Category: DevOps / Sysadmin