Accounts Approval Specialist

Challenge ahead

• Step into the vibrant global community of CloudTalkers as an Accounts Approval Specialist.
• Join in screening new customers, protecting the platform against fraud, providing professional operations and technical support, and fostering strong relationships with clients worldwide.
• You will have the opportunity to work alongside diverse cultures and find ample room for learning.

What you will do

• KYC/KYB verification and security clearance of new customers.
• Provide professional technical support for existing or new customers.
• Develop and strengthen great relationships with customers.
• Communicate with various types of companies, people, and cultures (customers from all over the world).
• Take part in creating technical documentation, knowledge base, and troubleshooting documentation for internal and external purposes.
• Contribute to the continuous growth of the team.

You will be a great fit if

• You are happy to cover the rotational work shift as described below.
• You are fluent in English.
• You have experience in KYC/KYB, compliance, anti-fraud, documents/accounts verification, registrations, or any other relevant field.
• You are a team player, willing to jump in to help colleagues.
• You have a learning mindset, eager to study and learn more about the technology and product.
• You are a self-starter and can take ownership of your own work.
• You have great communication skills.

Benefits Provided

Growth

• 1-1 Coaching sessions with the resident communications advisor.
• Learning and Development Budget.

Flexibility

• Unlimited Paid Time Off.
• Volunteering Days.
• MacBook for work.

Well-being

• Recharge Fridays once per quarter.
• Multisport Card.

Connectedness

• Referral bonuses.
• Virtual and physical team buildings.
• Company merchandise.

About the Company

A global SaaS company that recently secured a $28M Series B Investment.

Location

Remotely from Manila, Philippines

Salary

$800 gross/month

Working Hours

8:30 AM - 9 PM CET / 8:30 PM - 4 AM Manila Time.
Working time is divided unequally into short and long weeks:

• Long weeks: Monday, Tuesday, Friday, Saturday, Sunday (2 long weeks per month).
• Short weeks: Wednesday & Thursday (resulting in 5 days off during short weeks; 2 short weeks per month).

How to Apply

1. Record a quick video about yourself and your experience.
2. Role Deep Dive: Meet your future manager.
3. Culture Bar Raiser Call – Explore your potential to raise the bar in adaptability, ownership, and continuous improvement.
4. Offer!

Category

Data Analysis