Appliance Repair Technician Vail

Category: Customer Service

Responsibilities:

• Meet with customers in their homes or places of business and ensure customers receive a differentiated service experience.
• Interact with customers to determine service problems, explain needed repairs, and provide estimates as needed.
• Meet or exceed key performance indicator metrics for performance incentives.
• Diagnose and repair all major appliances such as washers and dryers, gas/electric stoves, microwave ovens, dishwashers, and coffee makers.
• Learn and apply the details of today's connected technology to major home appliance goods.
• Complete all required technician competency model training and proactively seek to remain a knowledgeable expert in the repair industry.
• Drive company vehicles safely and responsibly to and from customer locations.
• Utilize handheld devices to update work orders in a paperless environment.
• Consistently deliver a 5 Star customer experience.

Requirements:

• Must be enthusiastic and customer service-focused.
• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Willingness to learn and develop skills.
• Must have a valid driver's license.
• Must be able to pass a pre-employment drug screen, criminal background check, and driver's license check.
• Ability to read, write, and speak English.
• Must be able to lift or maneuver 50 pounds.
• High school diploma or equivalent.

Preferred Qualifications (Nice to Have):

• Prior experience in appliance repair, HVAC, electrical, or related fields.
• Bilingual abilities.

Benefits/Perks:

• Dental Insurance
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid Time Off
• Vision Insurance
• (Waiting Period may Apply)

Company Overview:

Founded in 1958, D3/A-OK Appliance has established itself as a leading service company that delivers exceptional, convenient customer service. As a Whirlpool Corporation's W Service company, we receive unparalleled support and training to service their trusted brands, including Whirlpool, Amana, Kitchenaid, Maytag, and JennAir. We regularly service elite brands such as Bosch, Miele, and many more.

About the Role:

We are looking for an Appliance Repair Technician with outstanding customer service skills. Refrigerators, stoves, dishwashers, washers, and dryers are some of the things taken for granted that greatly impact our everyday lives. They make things convenient and easy, but when something goes wrong, people need a reliable appliance partner they can count on. We're that partner! Our work is more than just an appliance; we do this to help our neighbors and communities so the people around us can have the conveniences they deserve.

Note: This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.