Claims Advocate/Paralegal

Category: Customer Service

Company Description

Chisholm Chisholm & Kilpatrick (CCK) is a private, public-interest law firm offering rewarding work with a focus on disabled military veterans and their families, as well as a wide range of other individuals who have been denied life, health, and disability benefits. We are committed to building an inclusive team that reflects the diversity of our clients.

The Role

We are seeking a Claims Advocate / Paralegal to join our growing Veterans Law practice. In this task-oriented and independent role, you will support case development by gathering information, drafting legal documents, conducting research, and preparing assessments. Success is measured by timeline, accurate task completion, and continuous development of knowledge in the practice area.

Responsibilities

• Conduct research, review client files, and prepare assessments as directed concerning theories, strategy, and/or arguments in support of Agency clients’ cases.
• Draft development, claims, arguments, appeals, and motions for clients’ cases.
• Prioritize the completion of case core work and assignments, meet internal deadlines as set by Senior Claims Advocates, Lead Advocates, and management, and ensure that assignments are completed to meet external (i.e., VA) deadlines.
• Conduct interviews and promptly draft corresponding declarations with clients and third parties (e.g., client family members, friends, employers) in support of their claims.
• Update CCK’s case management program files with all pertinent correspondence and information needed for reporting.
• Develop an understanding of pertinent case law, etc., for application in draft claims, arguments, and appeals.
• Attend training sessions.
• Coordinate with other Claims Advocates, Client Advocates, Senior Claims Advocates, and Lead Advocates as necessary to accomplish workload objectives.
• Complete all additional training as assigned by your supervisor.
• Assist the team with the training of new Claims Advocates and Client Advocates as needed.

Requirements

• High School degree required; Bachelor's degree or equivalent experience in a related field preferred.
• 2+ years of related experience and/or training; or equivalent combination of education and experience preferred but not required.
• Fluency in English.
• Demonstrated leadership skills.
• Excellent written and verbal communication skills and the ability to communicate responsibly.
• Detail-oriented with the ability to prioritize tasks and meet deadlines.
• Ability to work well in a team-oriented environment.
• Proficiency with standard office equipment and software, including basic knowledge of Microsoft Office, Outlook, and Adobe Acrobat.

Preferred Qualifications (Nice to Have)

• Bilingual in Spanish is a plus.

Compensation & Benefits

• Starting salary is $43,775 per year.
• CCK offers options for medical, dental, and vision insurance (including employer-paid medical insurance for the employee) and other wellness benefits.
• Gym membership reimbursement.
• 15 days of PTO (increasing over time) plus 12 paid company holidays in 2025.
• 401k matching.
• Paid Parental Leave.

Additional Details

• Work Schedule: This is a full-time position, Monday through Friday. You may choose one of the following shifts: 8:00–4:30 pm ET or 8:30 – 5:00 pm EST with a 30-minute lunch period.
• Location Options: Available onsite at our Providence, RI Headquarters or remotely in the following states: CO, CT, FL, GA, MA, NJ, RI, SC, TX, UT.
• Remote Work Expectations: This is not a flexible schedule; employees must maintain set working hours and dedicate full attention during this time. Remote work requires a professional, distraction-free environment. Employees must have reliable access to their own internet connection (30 Mbps upload speeds, minimum) and internet router.
• Later stages of the interview process include an assessment, internet speed test, and a reference check.

CCK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.