Customer Success Manager

Responsibilities

• Manage the full life cycle of clients, including support, onboarding, and success.
• Define and improve processes to set up the right framework for scaling operations.
• Assist with our payment services component called Managed Payments.
• Act as a front-line account manager from both a relationship and technical point of view.
• Develop expertise with new products and features and be able to promote them to clients.
• Provide client feedback to internal teams.
• Help onboard new clients, which includes training.
• Find chances for growth with customers, and develop and put in place solutions to reach revenue expansion goals.
• Define and improve the current process.
• Create and maintain the Everflow Pay helpdesk, webinars, or any other documentation.
• Help clients set up our Managed Payments services and carry out the customer’s payment cycles.
• Use different payment solutions, not limited to Everflow Pay, Tipalti, and Veem, to collect funds into these wallets from clients and then send payments out to payees in a timely way.

Requirements

• Good product sense and a willingness to learn.
• Strong analytical background and a good grasp of internet technologies.
• 3 years minimum of digital advertising experience.
• Familiarity with project management and customer success tools.
• High proficiency in English.

Preferred Qualifications (Nice to Have)

• Experience with payment processing is a bonus.
• Sales and/or Business Development experience is preferred, but not required.
• BA/BS in a relevant field.

Salary

• Base Salary: $65,000 - $70,000.
• Bonus Potential: 25% of Base Salary.
• Commissions will be paid quarterly based on performance.

Benefits

• Employer Covered Medical, Dental, and Vision Insurance.
• Unlimited PTO.
• 401(k) (No matching at this time).
• Paid parental leave for putting your family first.
• Startup-like environment, without the constant rush to raise the next round of funding.
• A very collaborative team and culture.
• Education, gym, and equipment stipend.

About the Company
We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Our culture is defined by respect, ownership, and mindfulness. You will have the freedom to innovate and do well, supported by the tools and equipment you need. We value work-life balance, continuous growth through regular feedback, and an inclusive community.