Customer Success Manager

About the Company

• Modern Campus helps over 1,700 higher education institutions succeed when they need to change due to lower student enrollment and revenue, rising costs, high student debt, and administrative complexity.
• The Modern Campus learner-to-earner platform powers solutions for web content management, conversational text messaging, catalog and curriculum management, career pathways, student engagement and development, and non-traditional student management.
• The result is that innovative institutions engage their modern learners for life, while giving modern administrators the tools needed to simplify workflows and drive high efficiency.
• Learn how Modern Campus is leading the modern learner-to-earner movement at moderncampus.com and follow us on LinkedIn.

What’s the Role?

• We are looking for a Customer Success Manager (CSM) who will be responsible for building trusted relationships with our customers, driving the use of our solutions, and making sure customers reach their desired results.
• This role focuses on retention, relationship management, and proactive involvement to help customers get ongoing value from their investment.

Responsibilities

• Act as the main point of contact for assigned customers after setup, serving as their advocate and strategic advisor.
• Partner with Account Managers to make sure there is smooth agreement on customer health, readiness for renewal, and overall satisfaction.
• Actively check customer use, adoption trends, and involvement to spot risks and chances.
• Work with Product, Support, and Implementation teams to handle customer needs and share feedback.
• Lead regular customer check-ins and business reviews to show ROI and encourage long-term partnerships.
• Track and report on key numbers, including customer health scores, adoption, and retention.
• Develop customer advocates with Marketing to show the value of Modern Campus solutions.

What You Offer

• 2 to 4 years of experience in Customer Success, Account Management, or a related client-facing role in education technology settings.
• Strong skills in building relationships and communication.
• Proven ability to manage a group of accounts and balance multiple priorities.
• Experience driving adoption and making sure customers are happy after setup.
• A collaborative approach with partners across different teams.
• A self-starter excited to help shape a new department and influence how processes are designed.

What We Offer

• The base salary range for this full-time position is between $70,000 and $120,000.
• Remote first workplace. Must be located in North America.
• Rewards and recognition programs.
• Learning and development chances.
• You will make a difference every day for universities trying to grow and students trying to learn.

How to Apply

• Only qualified candidates selected for an interview will be contacted.
• At Modern Campus, we believe that a diverse, fair, and inclusive workplace helps with relevance, strength, and lasting success.
• We encourage people from all backgrounds, ages, abilities, and experiences to apply.
• Modern Campus is a proud equal opportunity workplace and is committed to hiring regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status (for US candidates).
• If you need help during the interview process because of a disability, please let our recruiter know.

Category

Customer Service