Enterprise Customer Success Manager (DACH)

About the Company

There are hundreds of thousands of lawyers across Europe, and at Libra, we are changing how they work. Our AI platform combines deep legal reasoning with advanced generative technology, fundamentally changing how lawyers research, draft, and deliver legal work. In just over a year, we scaled from 0 to €3M ARR, partnered with top law firms, corporate legal departments, and publishers, and became Europe’s fastest-growing legal AI company. Backed by top investors, Libra is building the operating system for modern legal work, and you can help us write its next part.

Role Overview

As an Enterprise Customer Success Manager for the DACH region, you will have an important role in making sure our enterprise customers, from top law firms to corporate legal departments, get the most value from Libra. You will guide customers through setup, training, and growth, acting as a strategic advisor and trusted partner. Your main goal is to help teams fully bring Libra into their work methods, reach measurable results, and support Libra across their organizations. You will work closely with our Sales, Product, and Legal Engineering teams to shape how Europe’s leading legal organizations adopt and scale AI.

What You'll Do

• Strategic Implementation: Lead the integration of Libra into client workflows, making sure onboarding and adoption are smooth.
• Training & Enablement: Run workshops, demonstrations, and enablement sessions that help users accept Libra’s AI abilities as a daily tool.
• Customer Partnership: Act as the main contact for enterprise customers with a consultative, strategic approach, becoming a trusted advisor and partner.
• Success Metrics: Track adoption, use, and Return on Investment metrics to drive clear client success and readiness for renewal.
• Advocacy & Engagement: Build deep relationships and turn users into internal Libra champions.
• Customer Health Monitoring: Proactively find risks and chances for expansion using data insights and engagement.
• Feedback Loop: Change client feedback into useful ideas for our Product and Legal Engineering teams.
• Collaboration: Work with Sales during handoffs and renewal periods to make sure the customer experience is smooth.
• Travel within the DACH region may be needed for client visits and workshops.

What You Have

• 2 to 5 years of experience in Customer Success, Consulting, or Enterprise SaaS account management.
• Proven experience managing large, complex customer relationships, ideally in legal tech, B2B SaaS, or professional services.
• Strong communication and stakeholder management skills, comfortable talking with partners, CLOs, and senior executives.
• Strategic thinking with the ability to connect product features to business results.
• Organized, proactive, and able to manage many priorities in a fast-moving setting.
• Team-focused and collaborative; you do well where customer, product, and sales meet.
• A legal or consulting background, such as a law degree, experience in a law firm, or management consulting, is a strong plus.
• Native-level German and fluent professional English.

What We Offer

• The chance to work at the front of AI innovation, shaping how lawyers and legal teams operate.
• A chance to define and scale Libra’s Customer Success function by building top-quality playbooks and processes.
• A collaborative, high-growth environment that values learning, ownership, and making a difference.
• The ability to directly influence product direction and customer results at one of Europe’s most interesting AI startups.

Category

Customer Service