Customer Service Representative (Italian)

David Kennedy Recruitment is partnering with a top Outsourcing/BPO consultancy to find an Italian-speaking Customer Service Representative for their Lisbon team.

Job Category: Customer Service

The Role:

As a Customer Service Representative, you will manage customer interactions through various channels, providing information and support while adhering to company policies.

Job Responsibilities:

• Handle customer interactions via phone, email, live chat, and social media.
• Provide accurate information based on company policies.
• Assist with general questions, product/service information, and basic technical support.
• Document case details accurately in the systems.
• Escalate complex issues to the appropriate teams.
• Collaborate with colleagues to resolve customer concerns.
• Manage a personal queue of service tickets and prioritize tasks.
• Offer feedback to improve service processes and share knowledge.

Requirements (What We’re Looking For):

• Language Skills: Native/fluent Italian (C2) and fluent English (minimum B2 level).
• Communication Skills: Strong verbal and written skills across platforms.
• Customer Service Knowledge: Basic understanding of customer service principles.
• Technical Skills: Ability to handle technical inquiries and troubleshoot common issues.
• Software Experience: Experience with customer service software, ticketing systems, or CRM tools is preferred.
• Problem-Solving Skills: Effective problem-solving and teamwork abilities.
• Organizational Skills: Organized, detail-oriented, and able to manage multiple tasks.
• Adaptability: Willingness to learn and adapt in a fast-paced environment.

Location: Lisbon, Portugal

Work Arrangement: Onsite

Employment Type: Fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

Working Schedule: Shift rotation, Monday to Friday: 07:30AM-8PM

Benefits:

• Work with a leading global travel & tourism brand.
• Competitive salary with performance-based incentives.
• Professional growth opportunities in the BPO industry.
• Collaborative and supportive work environment.
• Access to exclusive travel perks and discounts.