Customer Success Manager

About the Company

monday.com is a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

Role Overview

The Customer Success Team acts as the trusted advisor for building relationships, driving product adoption, and empowering teams to meet their goals. By being experts on the monday.com platform, we provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic, and passionate team that enjoys teamwork and taking on new challenges in this changing environment.

Responsibilities

• Build strong relationships with our clients to understand their needs and make sure they succeed with monday.com.
• Serve as the main contact and link between clients and the rest of the monday.com team.
• Help customers connect their goals and challenges with the solution in monday.com.
• Take ownership of new accounts and manage their onboarding.
• Lead online webinars, consultations, and one-on-one demonstrations to teach customers about our product's features.
• Stay in touch with clients to make sure they are getting the full benefit of monday.com.
• Build, own, and carry out client success and engagement plans.
• Work through client organizations to find extra product uses and chances for partnership.
• Lead internal projects for improvement across different teams.
• Represent the voice of the customer and influence the product development plan.
• Partner with Consulting and Product teams on upsell, cross-sell, and expansion chances.

Requirements

• 2-3 years of B2B SaaS Customer Success experience working with accounts of different sizes.
• Prior experience in Strategy consulting.
• Strong customer-facing and presentation skills with the ability to build trust with executives.
• Strong skills in analyzing quantitative data with proven business understanding and judgment.
• Experience building relationships with senior business and platform stakeholders.
• Experience helping customers put into action and see the value of the products they bought.
• Great written and spoken communication skills.
• Positive attitude, empathy, and high energy.
• Ability to take the lead and adjust.
• BA or BS degree.

Disclosures

• Visa sponsorship for this role is currently not available.

Category

Customer Service