Customer Success Manager

About the Company

DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager who will ensure that DealHub’s full functionality and offerings are being leveraged, maximizing the value of each customer’s subscription.

Responsibilities

• Managing a portfolio of customers in different stages of their journey.
• Leading customer meetings on a daily basis, training sessions, QBRs, follow-ups, and more.
• Understanding customers' business objectives and proactively identifying opportunities to drive value and ROI.
• Serving as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform.
• Collaborating with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience.
• Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention.
• Identifying upsell and expansion opportunities within existing accounts, working closely with the Sales team.
• Leading the implementation process, at a hands-on level.
• Leading training sessions.
• Making sure the customer is satisfied with the solution and process.

Requirements

• 3+ years of proven experience as a Customer Success Manager from SaaS companies—is a must.
• Have an excellent customer-facing approach with fluent communication skills (verbal and written).
• Feel comfortable leading workshops and technical training sessions.
• Have proven hands-on experience with leading onboarding and implementation processes.
• Have proven experience and understanding of CRM (Salesforce/Dynamics/Hubspot) and API integrations.
• Have a good understanding of sales and business processes.
• Act as the trusted advisor in front of the C-suite and senior levels.
• Have a "can-do" approach, great problem-solving, and the ability to work under pressure.
• Love working in a dynamic and fast-paced environment.
• Be fluent in English, both written and verbal.

Preferred Qualifications (Nice to Have)

• Experience with CPQ tools (an advantage).

Category

Customer Service