Are you enthusiastic, organized, and passionate about customer success? Join Pemo, a fast-growing spend management platform for MENA business owners, and play a key role in our Customer Success team!
About Pemo
At Pemo, we believe every business owner deserves success. We've built an all-in-one spend management platform to empower business owners and their teams in the MENA region. Our platform makes company spending easy, fast, and transparent, enabling teams to spend smarter and autonomously while business owners maintain control of their finances. We give superpowers to businesses, so they can be bold and fast!
At Pemo, we:
- Nurture a friendly & safe environment
- Foster a strong sense of collaboration
- Trust each other and are positive challengers
- Encourage everyone to make courageous decisions
- Are no-ego doers
- Shoot for the moon and work backwards!
The Role
As a Customer Success Onboarding Specialist, your main goal will be to provide outstanding service to our customers, serving as their first point of contact. You'll assess their needs, guide them through the onboarding process, and train them to become expert Pemo users.
Responsibilities (What You’ll Do)
- Serve as the primary point of contact for new customers during their onboarding, ensuring a smooth and timely transition to our software.
- Conduct thorough assessments of customer needs and goals to improve and streamline our onboarding process.
- Collaborate with cross-functional teams (sales, customer success, and product) to gather information about the customer journey and ensure streamlined handovers.
- Coordinate and facilitate onboarding activities with customers, such as account setup.
- Take a proactive approach to onboarding by asking questions to understand customer goals, concerns, and expectations.
- Provide consultative advice and act as a trusted advisor, offering recommendations and data-driven insights to optimize their experience.
About You
- Enthusiastic
- Super organized with great attention to detail
- Excellent communication and interpersonal skills
- Collaborative and willing to learn
- Thrives in a customer-centric environment
- Comfortable working independently and remotely, as well as collaboratively
Some Cool Stuff at Pemo
- Work with an international team of experts.
- Freedom to explore and suggest improvements.
- Learn new things and enter a growing sector with a direct impact on the company’s future.
- Be involved in a seed-stage startup backed by prominent international investors (Cherry Ventures, Fintech Collective, Speedinvest, and others) and the CEOs of successful Fintech scale-ups in Europe and South East Asia, such as Nium or Qonto.
Location
Remote
Apply Now
If you are a motivated and customer-focused individual looking for a challenging and rewarding opportunity, we encourage you to apply and join the Pemo team!