Customer Success Manager

About the Company

• Braintrust Tutors is a focused company that is changing how students get high-quality, high-impact tutoring.
• They deliver scalable impact where it is most needed through new technology, practices based on data, and strong district partnerships.
• The company is looking for people who care about education and are energized by big challenges.

What You Will Do

• Own and manage relationships with school partners from the start through the entire service period.
• Act as the main link between schools, tutors, and internal teams to make sure services are coordinated smoothly.
• Fix implementation problems quickly and effectively, using data and communication to find a solution.
• Balance partner requests with what the team can handle internally, setting expectations and making sure operations are excellent.
• Support tutors in the field by giving timely updates, resources, and feedback from school contacts.
• Watch program performance and look ahead to find areas that can be made better.
• Help improve internal processes and help share good ways of working across the team.
• Use tools like Google Sheets, Notion, HubSpot, and Slack to manage work and work with team members.

What You Will Have

• 3 or more years of experience in Customer Success, Account Management, or Partner Support.
• Experience in EdTech or K–12 is strongly preferred.
• Proven ability to manage many tasks across a changing group of school partners while staying detailed and proactive.
• Strong communication skills with the ability to build trust, lead discussions with school contacts, and offer thoughtful guidance focused on solutions.
• Comfort handling important conversations with professionalism, warmth, and confidence.
• Experience working in remote settings.
• Experience using digital tools like Google Suite, HubSpot, CRM, and project management platforms to stay organized and responsive.
• A flexible, problem-solving way of thinking with a real interest in giving partners excellent experiences.
• Shows strong technical skill, with the ability to manage many digital tools, systems, and platforms easily.
• Adapts quickly to new technologies, learning and using new software or systems well to make work better.

About the Role

• As a Customer Success Manager at Braintrust Tutors, you will be the main contact for our school partners.
• This involves making sure onboarding is smooth, communication is steady, and tutoring services are put into practice successfully.
• This role requires high ownership, needing both diplomacy and strength. You must be able to work with others and say "yes" often, but also push back when necessary to support long-term success.
• This role is for someone who is very organized, good with people, and does well in a fast-moving environment.

Note on Equal Opportunity

• Braintrust Tutors is an equal employment opportunity employer. All qualified applicants will get thought for work regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
• The company is committed to making an inclusive environment that welcomes and values diversity.