Customer Success Manager (Central US)

About the Company

Aidoc helps health systems deliver smarter and faster care when it matters most. Its mission is to transform patient outcomes through ‘always on’ clinical AI, eliminating preventable care gaps that lead to loss of lives and disabilities. Through our proprietary aiOS™ platform, Aidoc seamlessly integrates real-time intelligence into provider workflows, helping physicians make faster clinical decisions for over 45 million patients a year. With the most FDA-cleared AI solutions in its category and deployments across 150+ health systems globally, Aidoc elevates the physician and patient experience.
Backed by General Catalyst, Square Peg, NVentures (NVIDIA’s venture arm), and four major U.S. health systems, Aidoc has raised $370 million to date, including a recent $150 million round to accelerate development of CARE™, its clinical-grade foundation model.
We’re a dynamic, collaborative and fast growing team of more than 400 global employees, committed to improving the world of healthcare. We’re looking for mission-driven people excited to do transformative work.
We have offices in Barcelona, Tel Aviv and New York City, but Aidoc is a remote-first workplace.

Responsibilities

• Serve as the customer's advocate and the customer’s trusted advisor—You are the bridge between Aidoc and our customers.
• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
• Lead discussions with our customers (top physicians in prestige medical centers).
• Understand each customer’s pain points and their workflow and enhance the value of AI in their departments.
• Define the next steps and work on “making things happen” with our R&D teams.
• Work with the technical team to ensure smooth onboarding of new customers.
• Drive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspective.
• Have a deep understanding of our solutions, their expected performance, and the user interface.
• Perform data analysis and storytelling using data. Make insights out of the data and present it to our customers.
• Initiate and help execute research initiatives.

Requirements

• 2-3 years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles.
• Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level.
• Ability to multitask, problem solve, and work cross-functionally in a dynamic environment.
• Critical thinker with a good analytical approach and data-driven decision-making process.
• Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment.
• Excellent verbal and written communication skills (in English).
• Ability to work in the PST/MST time zones.
• Ability to travel up to 25%.

Preferred Qualifications (Nice to Have)

• BSc in science, engineering, or any quantitative field. Preferably MSc.
• Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage.
• Experience with data analytics is an advantage.
• Previous work with medical imaging and radiologists is an advantage.
• Research experience is an advantage.

Location

• Remote role to be filled in the Central US.

Benefits

• A range of medical, dental and vision benefits.
• Stock options for all full-time employees.
• 20 days of paid vacation, plus sick days and holidays.
• A 401(k) plan, life insurance, plus long and short term disability.
• The opportunity to directly improve medical care and impact patient outcomes.

Category

Customer Service