Customer Success Manager

About the Company

LSports Overview:

• LSports is a world-leading sports data provider, trusted by sportsbooks worldwide to deliver real-time data with unmatched accuracy and reliability.
• With technology that drives smarter trading and deeper engagement, we empower bookmakers to grow, innovate, and stay ahead of the game.
• We are honest with each other and open to new ideas.
• We challenge ourselves to excel, knowing that good relationships never come at the expense of professionalism.
• We are dynamic, always growing, and improving to stay on top.
• Come join a team that is all about winning together, with integrity and heart.

About the Role

• If you are passionate about sports and technology and want to make your mark in a fast-moving industry, don't miss this chance!
• Step onto the field with us and help build the future of sports data – We are looking for a talented Customer Success Manager.

What You’ll Do

• Building overall relationships with assigned customers through increasing product usage, ensuring retention and long-term customer success.
• Working with internal teams to manage technical use cases for your customers.
• Assist your customers in deriving the best performances from our product by providing full comprehensive training about our products and getting the customers’ feedback.
• Delivering internal and external quarterly reviews for each customer according to their requirements and usage.
• Partnering with the Sales team to deliver impactful customer insights that help drive expansions and retention.

Requirements

• 3+ years of CSM experience in a B2B SaaS company, working with global customers.
• Experience working for a sports-related product company.
• Sport-oriented with knowledge of various sports terms and rules.
• Native or mother-tongue level English.
• Excellent customer service skills.
• Strong troubleshooting and critical thinking skills.
• Ability to work under pressure.
• Independent, self-motivated, and dedicated.
• Willingness to work on-site in Ashkelon once a week.

Benefits

• Health insurance.
• Professional development with skills-based courses.
• Hybrid work model (Wallaballa).
• Cibus.
• Birthday day off.
• Access to ‘Group Hug’ platform.
• Fun company and team social events.
• Dog-friendly Office.
• Kids Summer Camp.

Location

• Hybrid (Ashkelon)

Category

Customer Service