Customer Success Manager - India (Remote)

Who We Are?

• We are a lively start up headquartered in the San Francisco Bay Area, CA.
• Our inspiration is crafting technology that improves web content and sets new standards in engagement and conversion.
• If you want ownership, challenges, and a supportive environment to shape the future of e-commerce, you are in the right place. Join Maker and become a key part of our exciting path.

What Sets Us Apart?

• Maker is a big improvement in the world of e-commerce.
• Our platform is made to deliver the most interesting content for commerce, turning online retail experiences into rich engagement, conversion, and money growth.
• We give brands no-code ways to make digital content better, improve conversion rates (CRO), and easily increase customer engagement.
• Our analytics and testing tools let clients make decisions based on data to improve site performance and return on investment (ROI).
• You get the chance to work with global brands like Walmart, Anthropologie, Sephora, Goodearth, Lakmè, and many more.

What You'll Do as a Customer Success Manager

• Build a trusting relationship with our clients, acting as their main contact at Maker.
• Coordinate setup, onboarding, and training to make sure communication between the client and the Maker team is smooth.
• Develop and carry out CRO strategies by looking closely at customer data, finding places where conversions get stuck, and suggesting improvements.
• Watch key performance numbers related to conversion rates, engagement, and keeping customers, and give ideas to make digital experiences better on customer websites.
• Set up and use A/B testing and experiments to help clients make web content better for improved user engagement and higher conversions.
• Talk with our clients across different channels, like Slack, Zoom, and Intercom.
• Manage account problems strategically and give timely fixes.
• Make existing business processes more effective and work on customer success efforts to improve keeping customers.
• Find chances for upselling and cross-selling, making the customer experience better and getting the most out of ROI through better engagement plans.

Required Skills

• 5 or more years of proven Customer Success experience working in a SaaS or a Martech company.
• Experience with Conversion Rate Optimization (CRO) and A/B testing tools.
• Strong analytical skills with the ability to read data using tools like GA4 or similar tools.
• Experience working with Google Analytics, Hotjar, Optimizely, VWO, or other CRO tools is highly preferred.
• Experience with eCommerce platforms like Shopify is a plus.

Timings

• Monday to Friday, 9 AM - 7 PM.
• Fully remote role / Work from home.

Why Join Us?

• Work with the most well-known brands.
• Your ideas matter – inspire us.
• Learn and grow with a talented team.
• At Maker, we value growth, celebrate new ideas, and succeed through taking initiative.