Customer Success Manager - NY

About the Company
We are Agora, a fast-growing FinTech and PropTech company on a mission to revolutionize how real estate investment firms and their investors manage capital, streamline operations, and communicate.
Our Investment Management platform helps firms raise and retain more capital, improve investor satisfaction, and simplify complex processes.
We do this by automating back-office operations, enabling seamless investor communication, and equipping teams with advanced tools to elevate their real estate marketing efforts.

Responsibilities

• Build and nurture strong relationships with our clients to understand their needs and ensure their success.
• Empower customers to connect their goals and challenges.
• Take ownership of new accounts and manage their onboarding, teaching them how to use the platform and technology.
• Build, own, and execute client success and engagement plans.
• Spearhead internal cross-functional improvement projects.
• Represent voice of the customer and influence product development roadmap.
• Be the main point of contact for your clients.
• Get on calls with clients according to their subscription and needs (weekly, monthly, bi-monthly).
• Maintain a high level of product proficiency to guide clients on the best uses of our product.
• Fully understand the features and limitations of Agora’s array of products and provide innovative and creative solutions even when clients have not asked for them.

Requirements

• At least one year of experience in B2B SaaS as a customer success Manager.
• Proficient in English; superb written and verbal communication skills.
• Experience working with international clients.
• Strong customer-facing and presentation skills with the ability to establish credibility with executives.
• Proficient at building online onboarding and ongoing process.
• Ability to take initiative and adapt.
• Positive attitude, empathy, and high energy.

Salary

• Salary range for this position is $65K/yr - $75K/yr.

Location

• New York, NY, USA (On-site).

Benefits

• Agora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

Category
Customer Service