Customer Success Manager- US/Canada (Remote)

Who We Are
We are a dynamic start up headquartered in the San Francisco Bay Area, CA. Our inspiration is crafting technology that not only improves web content but sets new standards in engagement and conversion. If you want ownership, challenges, and a supportive environment to shape the future of e-commerce, you are in the right place. Join Maker and become a key part of our exciting path.

What Sets Us Apart
Maker is not just another platform. Our platform is made to deliver the most interesting content for commerce, changing online retail experiences into a rich mix of engagement, conversion, and revenue growth.

• We give brands no-code ways to adjust digital content, improve conversion rates (CRO), and get the most out of customer engagement easily.
• Our analytics and testing tools let clients make decisions based on facts to improve site performance and ROI.
• Get the chance to work with global brands like Walmart, Anthropologie, Sephora, Goodearth, Lakmè, and many more.

What You'll Do as a Customer Success Manager

• Build a trusted relationship with our clients, acting as their main contact at Maker.
• Coordinate setup, onboarding, and training to make sure communication between the client and the Maker team is smooth.
• Develop and carry out CRO strategies by looking at customer data, finding conversion slowdowns, and suggesting adjustments.
• Watch key performance numbers related to conversion rates, engagement, and retention, and give ideas to improve digital experiences on customer websites.
• Set up and use A/B testing and experimentation to help clients adjust web content for better user engagement and higher conversions.
• Talk with our clients across many channels, like Slack, Zoom, Intercom, etc.
• Manage account escalations strategically and provide quick fixes.
• Adjust current business processes and work on customer success projects to improve retention.
• Find chances for upselling and cross-selling, making customer experience better and getting the most ROI through better engagement strategies.

Required Skills

• 5+ years of proven Customer Success experience working in a SaaS or a Martech company.
• Experience with Conversion Rate Optimization (CRO), A/B testing tools.
• Strong analytical skills with the ability to look at data using tools like GA4 or similar tools.
• Experience working with Google Analytics, Hotjar, Optimizely, VWO, or other CRO tools is highly preferred.
• Experience with eCommerce platforms like Shopify is a plus.

Timings

• Monday to Friday, 9 AM - 7 PM.
• Fully remote role / Work from home.

Why Join Us

• Work with the most well-known brands.
• Your ideas matter.
• Learn and grow with a talented team.
  At Maker, we value growth, celebrate new ideas, and succeed with initiative.