Enterprise Customer Success Manager

About the Company

Fullpath Overview:

• Fullpath is a growing tech company in the automotive space with hubs across the US and Israel.
• Our mission is to constantly disrupt the industry by creating new, groundbreaking technologies to help dealers build stronger, more resilient businesses.
• Our work happens in the fast lane as we work to bring AI-powered, data-driven solutions to a quickly evolving industry.
• Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible.
• We are bold, collaborative, and goal-driven, and, at our core, we believe every voice has value and can impact our bottom line.
• We are not just building groundbreaking AI—we are redefining the dealership experience.

About the Role

• We are looking for a skilled Enterprise Customer Success Manager to join our team and make a significant impact on our CS department and the company's success.
• As an Enterprise Customer Success Manager, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment.
• You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes.
• This is a remote position and reports to the Senior Director of Enterprise Customer Success.
• Preference is given to candidates who can be hybrid in Burlington, VT / Detroit, MI / Teaneck, NJ.

Responsibilities

• Building the front-line relationship for our customers (dealerships) and liaising with external and internal stakeholders as needed.
• Executing a framework to communicate ROI proactively, identifying risks and minimizing churn.
• Analyzing our customers' performance based on data and working with the customers to optimize success.
• Influencing our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health.
• Collaborating with cross-functional teams to develop plans that meet the needs of our customers and optimizing revenue opportunities.
• Understanding our customers’ business models and industries to best position adaptive insights to support their business goals.

Requirements

• Must have experience working with Enterprise-level Automotive customers such as large dealer groups or OEMs.
• Experience in digital advertising with Google AdWords and Facebook Advertising.
• High level of competency working with data to drive business focus and decision-making.
• Ability to build and implement follow-up processes.
• Experience working with CRM systems.
• Independent problem-solving skills and adaptivity to change.
• Excellent verbal and written communication skills.
• Strong work ethic and high energy levels.
• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
• Prolonged periods of sitting and extensive computer work are essential components of this role.

Benefits

• Competitive compensation and comprehensive benefits – because your well-being matters.
• Flexible, family-friendly environment that supports work-life balance.
• Global team of innovators, collaborators, and go-getters who challenge and uplift one another.
• Cutting-edge AI technology that delivers real value and solves complex challenges for our customers.
• Fast-paced startup culture with endless opportunities for learning, growth, and ownership.
• A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured.

Salary

• Annual base starting salary: $80,000 - $88,000, depending on experience and other qualifications of the successful candidate.
• On target earnings (base + variable) up to $118,000.
• Fullpath is open to offering a higher base salary for candidates who exceed the qualifications listed in the job description.
• Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, and 401k.

Location

• Remote (Preference for Burlington, VT / Detroit, MI / Teaneck, NJ)

Category

Customer Service