Enterprise Customer Success Manager

About the Company

Orca AI advances the maritime industry by providing intelligent navigation solutions, preventing collisions, and saving lives. We make sure safety in congested waterways and deep waters by staying committed to our vision to reduce human-caused errors through intelligent automated vessels. Our technology helps Captains and Officers on the bridge get an accurate view of the environment in real time and make life-altering decisions. Empowered by Artificial Intelligence, as well as the combination of new tools and current infrastructure, our approach is an innovative path yet to be taken in marine transportation.

The Role

Orca AI is looking for a highly motivated and experienced Customer Success Manager to establish a trusting relationship with our customers. You will manage the entire post-sale customer lifecycle, from managing the product implementation and customer onboarding, to providing value throughout the relationship with the customers. The reporting is to the Director of Customer Success.

Responsibilities

• Manage the implementation (onboarding and product training) of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
• Establish and develop strategic trusted advisor relationships at the highest relevant levels, including Decision Makers, Operation Managers, Technical and Safety Managers, and Captains, by providing the customer with recommended approaches on how to use the products.
• Represent the voice of the customer and be part of the product development roadmap.
• Partner with Sales and Product Teams on upsell, cross-sell, and expansion opportunities.
• Use your product knowledge and experience to make sure customers get the most value from Orca-AI products.

Requirements

• 3 or more years of experience in Customer Success, preferably in cybersecurity, Business-to-Business enterprise software, Software as a Service company, or equivalent roles.
• Technical knowledge and skills related to software solutions (Software as a Service environment), Artificial Intelligence, and Computer vision.
• High prioritization skills and process orientation. Accountability and personal organization are necessary.
• Native English speaker with excellent written and verbal skills.
• Exceptional interpersonal skills.
• Thrive in a fast-paced, dynamic, and ever-changing environment.
• A team player and great communicator, comfortable working with multiple interfaces simultaneously.
• Bachelor’s degree.

Location

• The position is based in Athens.