International Customer Success Manager

Company Overview

PartsBase Inc. is the world's largest online Aviation Marketplace and Community. The global community is comprised of over 7,600 companies accessing its technology in over 217 countries & territories. PartsBase works with some of the biggest brands in aviation including Delta, Northrop Gruman, AvAir, Heico, Chevron, Air France Industries, and Air Australia. PartsBase offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology, implementing business technology projects that challenge the boundaries with peers worldwide.

Life at PartsBase

One of the top benefits of working at PartsBase is the culture. It is a TEAM-focused organization, and everyone celebrates each other's successes. The inclusive culture welcomes all employees and values their unique contributions to success. The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

What You'll Do

The company is seeking a results-driven International Customer Success Manager to focus on strengthening relationships with global clients while driving revenue growth within existing accounts.

• Renewal Management: Proactively manage contract renewals to minimize churn and make sure service continuity.
• Upsell & Cross-sell: Identify and act on opportunities to expand product and service adoption within existing accounts.
• Client Relationship Management: Build strong, trust-based relationships with global clients and key stakeholders.
• Revenue Growth: Develop and execute account strategies that drive increased value and growth across international accounts.
• Outbound Engagement: Make multiple outbound calls per day to maintain regular client contact, provide updates, and drive engagement.
• Presentation Delivery: Deliver compelling presentations and product demonstrations custom to diverse international audiences.
• Cross-functional Collaboration: Partner with internal teams—including Sales, Marketing, and Product—to align on client goals and growth strategies.
• Account Health & Reporting: Monitor client satisfaction, track usage metrics, and provide regular performance insights and recommendations.

What You Bring

• Two or more years of experience in a full sales cycle or account manager role.
• Aviation industry experience is required.
• Full professional fluency in English and Portuguese.
• Experience managing renewals, upselling, and cross-selling.
• Comfortable making a high volume of customer calls and delivering effective presentations.
• Excellent verbal and written communication skills.
• Strong negotiation and objection-handling abilities.
• Analytical and organized with strong multitasking skills.
• Resilient, proactive, and goal-oriented.
• Ability to work both independently and collaboratively in a fast-paced, global environment.
• Proficient in Microsoft Office, Zoom, and CRM systems such as Oro (or similar).

Who You Are

• Energetic and self-driven.
• Hunter Mentality.
• Adaptable to changing priorities and international client needs.
• Data- and results-oriented.
• Coachable with a continuous improvement mindset.
• Detail-oriented with excellent follow-through.
• A skilled communicator and strong listener.