🚀 About the Role
This is your chance to join a world-renowned American financial company as a Customer Service Specialist! Based in sunny Lisbon, you'll be providing top-notch support to customers needing assistance with financial and credit card services.
🎯 Responsibilities:
- Offer solutions to customers needing help with financial and credit card services.
- Provide excellent customer service via phone.
- Actively listen to customer needs and concerns, aiming for first-call resolution.
- Build positive relationships by answering questions courteously and professionally.
- Meet and exceed quality goals, compliance regulations, and productivity targets.
💪 What We're Looking For:
- Native or proficient level French (C2) – mandatory
- Advanced English (C1) – verbal and written – mandatory
- Excellent communication skills, including phone conversations, active listening, and writing.
- Computer literacy.
- Motivated and enthusiastic personality.
- Commercial acumen.
- Strong organizational, planning, and prioritization skills.
- Patience, empathy, and stress management abilities.
- Ability to work under pressure and adapt quickly.
- Technical aptitude and quick learning of new technologies.
- Ability to follow guidelines and instructions.
- Calmness and clear thinking in critical situations.
- Confidence in communicating information and handling difficult calls.
- EU citizenship or valid Portuguese work permit – mandatory
- Willingness to relocate to Lisbon (onsite position).
✨ Benefits:
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months)
- Growth opportunities and development programs
- Fun company initiatives, including the EverBetter wellness program
- Job stability
- Valuable skills and experience
- Excellent work culture
💼 About Foundever™:
Foundever is committed to creating memorable employee experiences, helping you improve your quality of life and advance your career.