Front Office Agent (Receptionist)- ME Lisbon (32250)

🚀 About the Role:

As a Front Office Agent at the luxurious ME Lisbon hotel, you'll be responsible for ensuring a seamless and exceptional guest experience. You'll be the face of the hotel, handling check-in/check-out, guest inquiries, and complaints with professionalism and empathy. This is an onsite position in the heart of Lisbon.

What You'll Do:

• Efficiently manage guest check-in and check-out processes, including digital check-in procedures.
• Maintain accurate guest profiles, adhering to data protection regulations.
• Identify and welcome VIP guests, ensuring a personalized and memorable arrival.
• Handle front desk administrative tasks, ensuring accurate billing and credit card processing.
• Resolve guest complaints professionally and empathetically.
• Communicate relevant information promptly to the front desk management team.
• Actively seek opportunities for professional development and contribute to best practices.
• Support the hotel's revenue strategy through upselling and cross-selling.
• Handle guest phone requests.
• Act as a brand ambassador, representing Meliá Hotels International.
• Uphold and enforce hotel service standards.
• Ensure all guest inquiries are handled politely and efficiently.

What We're Looking For:

• Minimum 1 year of experience in a similar role.
• Fluent Portuguese and advanced English. A third language is a plus.
• Hospitality degree or equivalent experience.
• Strong customer service orientation and a commitment to quality.

🌟 Benefits of Working at Meliá:

• My MeliáRewards: Participate in our exclusive loyalty program with unique benefits.
• My MeliáBenefits: Enjoy flexible compensation and exclusive discounts on various products and services.

About Meliá Hotels International:

Meliá Hotels International offers boundless opportunities for growth and development within a large global family. We value our employees and are committed to equal opportunities, diversity, and inclusion. We prioritize a sustainable and socially responsible approach to our business. We believe in creating a warm, supportive environment where every employee feels valued.