German Customer Experience Specialist in Lisbon

🚀 About the Role

We're searching for a passionate and skilled Customer Experience Specialist to join our team in Lisbon! This is an onsite position offering a fantastic opportunity to grow your career in a dynamic and supportive environment. Do you excel at building relationships, solving problems, and providing top-notch customer service? Then this could be the perfect role for you!

🎯 Key Responsibilities

• Provide exceptional customer support via phone, live chat, email, and social media.
• Resolve customer inquiries related to account setup, verification, login, financial matters, and technical issues.
• Act as a trusted advisor to customers in the sports industry.
• Respond promptly and effectively to customer inquiries, complaints, and feedback.
• Build strong customer relationships through clear and open communication.
• Maintain high service standards, adhering to company policies and procedures.
• Offer insights and suggestions to improve processes and enhance service quality.

💪 What We're Looking For

• Fluent in German (C2 level): Essential for communicating effectively with our German-speaking customers.
• Fluent in English (B2 level): Needed for internal communication and collaboration.
• EU Citizenship or Portuguese Residency Card: Required to comply with local regulations.
• 0-1 year experience in customer support: While experience is a plus, we're happy to train the right candidate.
• Excellent leadership, analytical, and communication skills.
• A strong desire to learn and grow within the company.

✨ Benefits & Perks

• Competitive Salary: We offer a compensation package that reflects your skills and experience.
• Performance Bonus: Earn additional income based on your contributions to the team's success.
• Meal Allowance: We help cover your meal expenses during work hours.
• Transportation Allowance: We provide support for your commuting costs.
• Health & Life Insurance: We offer comprehensive coverage for your well-being.
• Onsite Work: Enjoy a collaborative and engaging work environment in our Lisbon office.

➡️ Apply Now!