SAP Support Specialist OTC
Grohe
Full-time
Remote
Portugal
🌎 GROHE - SAP Support Specialist OTC (Remote)
About GROHE
GROHE is the world's leading provider of sanitary fittings and a global brand dedicated to providing innovative water products. For decades, GROHE has been committed to the brand values of technology, quality, design, and sustainability, illustrating its commitment to creating exceptional experiences and delivering "Pure Freude an Wasser". With its engineering, innovation, and design activities firmly anchored in Germany, GROHE products bear the badge of quality "Made in Germany", strengthening customer confidence in the brand. In 2014, GROHE became part of the LIXIL Group Corporation, a publicly listed company on the Tokyo Stock Exchange.
The Role
This is a full-time remote position based in Albergaria-a-Velha, Portugal.
Do you want to work in a fast-growing, global company with an open communication culture and agile development processes? Do you want to make things happen and actively develop them further? If so, join our international SAP Support Team!
What you'll do:
- User Support: Assist end-users in troubleshooting and resolving issues related to SAP.
- Incident Management: Track and manage incidents using a ticketing system, following established processes and service level agreements.
- Change Management and Upgrades: Assist in planning and executing system upgrades, patches, and enhancements. Coordinate testing activities, participate in change management processes (customizing, basic development according to established processes), and ensure smooth transitions without disruptions to business operations.
- User Training and Documentation: Conduct training sessions and create user documentation to educate end-users on SAP system functionalities, best practices, and self-service resources. Keep knowledge base articles up to date to enable users to resolve common issues independently.
- Collaboration and Communication: Collaborate with cross-functional teams, including developers, functional consultants, and business users, to address complex issues, provide insights, and contribute to system enhancements. Communicate effectively with stakeholders at various levels to understand requirements and deliver solutions.
- Actively participate in building a global AI-powered (ChatGPT/Outsystems) knowledge base to assist end-users and build the future of IT support within LIXIL.
What we're looking for:
- Master's or bachelor's degree in finance or engineering areas (preferred).
- At least 3 years of experience in SAP SD as a user or key-user.
- Strong understanding of SAP SD module and processes from the user perspective and its integration to other SAP modules.
- Good communication skills (Portuguese and English level B1/B2).
- A customer-focused mindset with the ability to empathize with customers, provide exceptional service, and maintain a positive customer experience.
Job Category: Software Development