[GVP] Techical Support Analyst (3-months contract)

Category: Customer Service

Responsibilities:

• Enable users to get the most from technology platforms, helping them solve problems, fixing issues they experience, and understanding how to make them more efficient.
• Support end-users with day-to-day issues with their current technology platforms.
• Enable new technology rollouts, including user training.
• Work with various vendor partners to become the in-house expert.
• Understand how the business works to solve business problems with technology quickly.
• Work with 3rd party support teams to escalate issues, get to root cause quickly, and report on issue status.
• Run morning checks to ensure all platforms are fit for business on a daily basis.
• Provide input on projects relating to the end-user to ensure success and minimal impact.

Requirements:

• Knowledge of: Microsoft ecosystem (cloud & on-premises), Active Directory, Office 365, InTune, mobile device management (for remote access), TeamViewer, Darktrace (network security platform), Microsoft Defender, Ignite, Slack, Zoom.
• Confident and pragmatic approach with the ability to demonstrate credibility quickly.
• High EQ and ability to deliver through strong influencing skills.
• Drive and aptitude to manage a broad range of responsibilities.
• Well-developed interpersonal skills, team spirit, and professional presentation.
• Highly articulate (verbal and written), organized, and with high attention to detail.
• Determined, motivated, and ability to work calmly under pressure.
• Self-starting, strongly ambitious, and tenacious: willing to “go the extra mile”.
• Ability to organize and prioritize own workload whilst being responsive to portfolio needs.
• Willing to take on new challenges and resolve them methodically (excellent ability to take ownership and run with things).
• Strong ability to understand the needs of the individuals being supported and able to execute with limited guidance.
• Ability to question situations and environments at all levels.
• Motivated to pursue a successful career supporting colleagues and investors in a successful financial services firm.

Additional Information:

• Flexible employment and remote work.
• International projects with leading global clients.
• International business trips.
• Non-corporate atmosphere.
• Language classes.
• Internal & external training.
• Private healthcare and insurance.
• Multisport card.
• Well-being initiatives.

About the Company:
Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies, and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.

Position at: Software Mind Poland