Income Protection Claims Assessor

Category: Healthcare

Responsibilities:

• Assess Income Protection claims, adhering to industry-leading claims practice with attention to detail and compliance.
• Obtain medical information, financial information, and any other information relevant to the assessment of risk on each claim, adhering to the relevant Service Level Agreement.
• Draft and issue claims decision letters and other claims-related correspondence, potentially including communications to Senior members of staff.
• Liaise with strategic underwriters, management, reinsurers, and other stakeholders to ensure the swift and correct outcome of a claim.
• Support team members with best practice techniques and medical practice through knowledge sharing.
• Follow internal client service practices that build rewarding relationships and enable exceptional client service.

Requirements:

• Broad experience in assessing and managing Income Protection (IP) claims.
• Experience dealing directly and effectively with the Financial Ombudsman Service (FOS) on claims-related matters.
• Good experience working with reinsurers.
• Confident in presenting ideas and training peers.
• Intermediate skills in Word, Excel, PowerPoint, and usual Office applications.
• Detailed knowledge of the UK insurance market and regulatory environment.
• Degree level or equivalent qualification.
• Specialist level knowledge gained through significant work experience in a relevant role.

Benefits:

• Bonus Schemes
• Pension of up to 12% (Company matches contributions up to 6% of salary)
• Award-winning Vitality health insurance
• Life Assurance (Four times annual salary)
• Flexibility on how, where, and when you work.
• Opportunities to advance your career by playing to your strengths.
• A voice to help the business grow and make Vitality a great place to be.
• Space to try, fail, and learn.
• Healthy balance of challenge and support.
• Recognition and reward with a competitive salary and benefits.
• Support when needed.
• Opportunities to be a force for good in society.
• Access to unique health insurance and healthy living program for 1.7+ million members.

About the Company:

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We are a purpose and values-driven business committed to making people healthier and enhancing and protecting their lives. Vitality pioneered shared-value insurance, incentivizing people to live healthier, longer lives. We have been awarded "Top 10 Best Places to Work" in The Sunday Times Awards 2024.

Diversity & Inclusion:

Vitality is committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Sustainability:

Vitality drives positive change by rewarding people for making and sustaining healthier choices. We believe healthy people need a healthy environment.

Note: If a high volume of quality applications is received, this vacancy may close early. Please submit your application as soon as possible if interested.