Mercedes-Benz Warranty Claims Administrator

Warranty Claims Administrator – Fully Remote

Description

Swickard Auto Group is looking for a skilled and dedicated professional to join our Warranty team as a Warranty Claims Administrator. We are looking for a career-oriented individual eager to improve their skills while providing exceptional service to our clients and team members. Join our team and take your career to the next level!

As a Warranty Claims Administrator, you will work closely with our Fixed Operations Team, Dealership Service and Parts Departments, and Accounting Professionals to make sure booking and warranty claim payments are accurate.

Key Responsibilities

Claims Processing

• Book, close, and transmit repair orders using Reynolds & Reynolds software.
• Use multiple Mercedes-Benz software programs to process claims, review labor times, and analyze related documents.

Knowledge Maintenance

• Stay informed about claims developments, coverage standards, and updates to manufacturer policy.
• Participate in manufacturer webinars and internal reviews.

Documentation and Reporting

• Reconcile Warranty Receivables Schedules using provided Accounting tools.
• Accurately document all claim activities in the management system.
• Provide regular claim status reports and review trends with the management team.

Qualifications

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness and optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Strong problem-solving skills with the ability to think outside the box when necessary.
• Minimum of two years Mercedes-Benz Warranty Administrator experience required.
• Experience navigating Service and Warranty functions within NetStar and EVA.
• Exceptional verbal and written communication abilities.
• Proficiency in Microsoft Office and claims management software.
• Excellent organizational skills and attention to detail.

Preferred Qualifications (Nice to Have)

• Education: Technical training or a bachelor’s degree.
• Experience with Reynolds and Reynolds Ignite.
• Strong understanding of automotive technology and diagnostics.

Benefits of Working at Swickard

• Career Path – Swickard isn’t just a job. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Positive Culture – Be part of a supportive and collaborative team.
• Growth Opportunities – Chances for continued personal and professional growth.
• Competitive Compensation – Enjoy a competitive salary and full benefits package.

About Us

We were founded in 2014 by Jeff Swickard in Wilsonville, OR. We are a hospitality company that happens to sell cars, parts, and services. We are a team. Everyone plays a role in our success.

Our culture goal is to be our customers’ favorite place to purchase, lease, or service their vehicle, and we want to be your favorite place to work!

Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. We are consistently ranked as one of the fastest-growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as passionate as we are about changing the car-buying experience, and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and start a challenging, rewarding career.

Salary

$80k - $100k per year

Category

Customer Service