Mid-Market Customer Success Manager

About the Company

• Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth.
• We are the chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia.
• Global-e makes selling internationally as simple as selling domestically.
• With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.
• We are looking for a Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the EU.
• Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.
• Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.

Responsibilities

• Operate as the lead point of contact for all clients', liaising with the relevant teams at Global-e to ensure a quick and swift process.
• Develop a trusted advisor relationship with key accounts, mainly with C-levels.
• Generate revenue though up-selling and cross-selling existing accounts.
• Proactively identify expansion opportunities in addition to any red flags.
• Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
• Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
• Build and maintain strong and long-lasting client relationships.

Requirements

• Fluency in French and English is a must.
• Proven ability to manage multiple projects at a time.
• Experience in generating revenue by expanding on an existing book-of-business.
• Experience in delivering client-focused solutions based on customer needs.
• Strong analytical skills with the ability to present data and trends to internal and external clients.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels.
• Excellent listening, negotiation and presentation skills.

Preferred Qualifications (Nice to Have)

• Prior B2B experience in a software, logistics or SaaS company is preferred.
• Masters degree or equivalent is preferable.

Benefits

• This is a hybrid position with the opportunity to work 2 days remotely.
• Annual Classpass subscription.
• Competitive compensation package.
• Option to travel to London to visit the UK team.

Location

• Located in the heart of Paris.

Category

Customer Service