(native Japanese) Customer Support Consultant, emails/chats (Remote)

Category: Customer Service

Responsibilities

• Provide exceptional customer support via chats and emails.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs.
• Stay up-to-date with cutting-edge technology.
• Securely work with customers’ sensitive information.
• Apply the latest customer happiness practices.
• Maintain working knowledge of our client’s products and services.
• Communicate with developers and other departments of various IT companies.

Requirements

• Native Japanese and English communication skills.
• At least 6 months of experience in a customer support role.
• Personal or professional experience in crypto is a must.
• Analytical and research skills.
• Positive and responsible attitude.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Preferred Qualifications (Nice to Have)

• Experience with CRM systems.
• Experience in crypto/finance.

Benefits and Perks

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management interested in your growth and long-lasting cooperation.
• Greenhouse conditions for self-development.

About the Company

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences.

Visit our website: www.supportyourapp.com