Principal Customer Success Manager - ESD/Facility operations (Remote)

Responsibilities

• Develop and put into action medium- to long-term customer success plans for profitable growth.
• Drive the use of CLSS offerings in ESD/Facility owner operations.
• Build and support strategic partnerships with key companies.
• Mentor offering leaders in creating effective products for ESD/Facility owners.
• Find and use strategies for increasing share of demand (Go-to-Market, pricing, technical support, customer service).
• Challenge commercial and offering teams regarding portfolio direction and business models.
• Influence decisions about going to market and discover new ways to fund growth.
• Help with strategic planning (STRAP, AOP) alongside portfolio and commercial leaders.

Requirements

You must have:

• A bachelor's degree or a successful career progression in operations over a minimum of 10 years.
• Deep understanding of ESD operations (installation, compliance, scheduling) and facility owner duties.
• Experience building customer success strategies and driving software adoption.
• Familiarity with recurring revenue business models and channel Go-to-Market for new technologies.
• Strong business and sales understanding, including budgeting and technology integration.
• Experience mapping products for ESD/Facility operations and developing merger and acquisition strategies.
• Proven ability to drive cultural change in sales and customer success teams.

Preferred Qualifications (Nice to Have)

• Minimum 10 years of experience in large, complex organizations with a proven history of innovation and results.
• A critical thinker with disciplined problem-solving skills.
• Willingness to strongly support strategic initiatives.
• Effective risk manager, confident in making decisions when things are uncertain.
• Capable of becoming a recognized expert voice in the industry.
• Excellent communication, persuasion, and influencing skills.
• Recognized as someone who starts things, motivates others, and is a charismatic leader.
• High integrity, ethics, and commitment to diversity and inclusion.
• Relevant experience in Honeywell’s Fire markets (Buildings, Healthcare, Critical Environment, Hospitality) is a plus.
• Knowledge of software marketplace development is a plus.

Salary

• California and New York (excluding most major metropolitan areas), Colorado, Connecticut, and Hawaii base salary range: $134,000 – $168,000 annually.
• Washington and most major metropolitan areas in New York & California base salary range: $154,000 – $193,000 annually.
• This position is eligible for an incentive plan.
• Note: Honeywell considers several factors when making an offer, including the scope of the position, candidate experience, education, training, key skills, and market/business factors.

Benefits

• Employer-subsidized Medical, Dental, Vision, and Life Insurance.
• Short-Term and Long-Term Disability.
• 401(k) match.
• Flexible Spending Accounts and Health Savings Accounts.
• Employee Assistance Program (EAP) and Educational Assistance.
• Parental Leave.
• Paid Time Off (for vacation, personal business, sick time, and parental leave).
• 12 Paid Holidays.

How to Apply

The application period is estimated to be 40 days from the posting date, but this may change based on business needs and candidate availability.