Quality Coordinator

Job Category: Project Management

Job Summary

At Rovo, we believe quality goes beyond compliance—it's part of every step of our value chain, from product design to customer satisfaction. As a Quality Coordinator, you will champion a complete approach to quality management, making sure that our garments show our values of craftsmanship, durability, compliance, and customer satisfaction. In this cross-functional role, you will work closely with design, production, sourcing, and sustainability teams to include quality into systems, processes, and culture—moving beyond inspections to drive long-term product excellence.

Key Responsibilities

• Quality Governance
  • Work with cross-functional teams to define, document, and continuously improve quality standards across the entire product lifecycle.
  • Support the integration of customer feedback, product testing data, and market understanding into quality improvement loops.
  • Act as the voice of quality in product development meetings, balancing creative vision with durability, functionality, and risk mitigation.
  • Partner with suppliers to align on quality expectations, proactively addressing potential challenges through joint planning and training.
• Preventive Quality Assurance
  • Coordinate early-stage product reviews to identify potential quality risks in materials, construction, or design.
  • Oversee pre-production quality readiness—including lab testing coordination, compliance checks, and process capability reviews.
  • Develop and manage risk-based quality strategies, including control plans and preventative measures for high-risk styles or suppliers.
• Quality Data & Reporting
  • Analyze quality-related data across production, returns, and customer feedback to identify trends and systemic issues.
  • Maintain quality KPIs and dashboards to track progress and impact of initiatives.
  • Develop and share clear reports that inform strategic decisions around suppliers, product categories, and process improvements.
• Continuous Improvement & Training
  • Facilitate root cause analyses and corrective action planning when quality issues arise—focusing on systemic prevention rather than reactive fixes.
  • Support the implementation of lean quality tools (e.g., FMEA, PDCA, Pareto analysis) to elevate team capabilities.
  • Build quality awareness through training sessions and knowledge sharing across internal teams and external partners.
• Compliance & Standards Alignment
  • Make sure of ongoing alignment with legal requirements, customer specifications, and internal policies (e.g., care labels, composition tags, and testing standards).
  • Stay up to date with evolving quality certifications and industry best practices (e.g., ISO, GOTS, OEKO-TEX, REACH).
  • Support sustainability and traceability initiatives through quality-integrated documentation and oversight.

Preferred Qualifications

Must-Have

• Proven experience in quality management or product excellence roles within the apparel, textile, or consumer goods sectors.
• Strong understanding of complete quality principles, testing protocols, and continuous improvement methods.
• Analytical mindset with the ability to translate data into insights and action plans.
• Strong collaboration and communication skills across technical and creative stakeholders.
• Familiarity with compliance, labeling, and certification frameworks in the fashion/textile industry.
• Knowledge of additional quality certifications or audit frameworks (e.g., ISO, GOTS, OEKO-TEX).

Nice-to-Have

• Exposure to sustainable product development and traceability standards.
• Training in lean manufacturing or quality frameworks such as Six Sigma, TQM, or ISO 9001.
• Experience building quality systems or quality culture initiatives across multi-stakeholder environments.

Benefits & Working Conditions

• Availability to work 100% on-site.
• Health insurance coverage.
• Flexible work schedules that promote work-life balance.
• Generous allocation of 26 vacation days per year.
• Collaborative and supportive work environment.
• Opportunity for professional growth and development.
• Modern and well-equipped office space in a convenient location.

About us

As one of the leading agencies in Portugal, our reputation for excellence shows our philosophy of pushing the boundaries in textile sourcing and production.

Over the years, we have brought our expertise and industry understanding to 150+ apparel, fashion, and luxury clients, working only with factories that share our values of transparency, quality, and environmental responsibility.

We believe that great products require not only a deep understanding of the industry but also a dedication to constant improvement and innovation. That's why we approach every project by using our extensive network of suppliers to explore and adopt new trends in manufacturing, technology, and sustainability.

We are committed to reducing our environmental impact, supporting ethical practices, and promoting positive social change to create a more inspiring future for all.