About Genpact
Genpact (NYSE: G) is a global professional services and solutions firm that delivers outcomes that shape the future. With over 125,000 employees across 30+ countries, we are driven by curiosity, agility, and a desire to create lasting value for clients. Powered by our purpose—the relentless pursuit of a world that works better for people—we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
The Role
We are seeking a Sales Program Specialist – Process Associate with Hebrew language skills to join our team in a hybrid role in Lisbon!
Our Strategic Sales team is responsible for delivering programs and processes that drive growth in our segment of advertisers. As a Strategic Sales Specialist, you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption.
Responsibilities (What You’ll Do)
- Become knowledgeable and passionate about leading social media products and community standards.
- Use strong interpersonal, verbal, and written communication skills.
- Provide support through online chat, emails, instant messaging, and phone calls.
- Collect advertiser requirements, provide guidance on best practices, and apply technology and product knowledge to address advertiser’s business needs.
- Act as a point of contact to provide consultative support on agencies and advertisers accounts.
- Drive advertiser communications and technical issue resolution to achieve high customer satisfaction.
- Educate advertisers on product usage, troubleshoot, and resolve complex cases.
- Complete required tasks within agreed turnaround times and quality standards.
- Complete and pass all required training provided by the client.
Minimum Qualifications
- Experience or a relevant industry certification in digital marketing, eCommerce, B2B/B2C sales, digital ad sales, or a related field.
- Comfortable over the phone and navigating CRM systems.
- Ability to provide exceptional customer support.
- Strong understanding of social media.
- Strong IT knowledge (preferred).
- College degree or equivalent diploma, or studying towards achieving one (preferred).
Preferred Qualifications
- Experience working with small and medium-sized businesses.
- Success in driving revenue growth and exceeding sales targets.
- Strong understanding of social media marketing, online advertising sales, campaign management, and customer service.
- Sales or marketing certifications in digital marketing, social media marketing, etc.
Benefits
- Attractive salary.
- Stable job offers - employment contract.
- Work in a multicultural and diverse environment with employees from over 30 countries.
- Genpact supports language courses, professional training, and career development opportunities.
- Free access to our award-winning learning platform.
- Benefits such as Private Medical Package, Meal Vouchers, or Access to wellness programs.
Additional Information
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Genpact does not charge fees to process job applications, and applicants are not required to pay to participate in our hiring process in any way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.