Drive efficient operations within a line of business by analyzing product requirements and data to provide business insight.
Articulate key process flows to stakeholders, describe and manipulate data sets, sources, and structures, and gather requirements while managing multiple inputs and priorities.
Align business needs with the systems we offer and develop requirement specifications based on discussions with customers.
Serve as a subject-matter expert for the organization's clinical product, helping to sustain the current customer base.
Work with Product Management to document standard and edge-case user workflows, custom configurations and interfaces, and system functionality.
Work with engineering to document underlying algorithms in the organization.
Write user stories and manage priorities with the engineering team.
Provide input into prioritization for multiple sprints.
Collaborate with Solutions Management and Product Management to define and execute product releases.
Help move interfaces under code control.
Assist in ideation for new functionality and interfaces as new customer requirements are identified.
Effectively communicate insights and recommendations to cross-functional team members and management.
Assist in developing user acceptance criteria and QA test plans.
Conduct data mapping and validation.
Create release notes and communicate with internal users.
Requirements:
3-7 years working with healthcare informatics products.
Bachelor of Science degree preferably in a technical field (will consider other degrees depending on relevant experience), MBA or other advanced business degrees.
Success with supporting software products in a 100+ customer base.
Experience with understanding the cross-dependencies between hardware and software.
Excellent communication skills (written and oral) with customers and internal colleagues under stressful situations with scheduling limitations and conflicts.
Technical aptitude, a passion for users, analytical ability, and the capacity for synthesizing disparate information into actionable plans.
Integration expertise using HL7, FHIR, EDI, and Flat Files.