Senior Enterprise Customer Success Manager

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We welcome diversity and applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.

Responsibilities

The Enterprise Customer Success Manager will be responsible for building long-term relationships with their assigned clients, connecting with key business executives, and driving revenue by growing our existing business. They will also give clients strategic information based on their performance and market trends, and work between clients and internal teams to make sure Global-e is delivered on time and successfully according to client needs.

This is a hybrid role with 3 days in the office and 2 days remote.

• Act as the main point of contact for all clients, working with the right teams at Global-e to make sure the process is quick and smooth.
• Develop a trusted advisor relationship with key accounts, mainly with C-levels.
• Generate revenue through up-selling and cross-selling existing accounts.
• Actively find expansion opportunities in addition to any warning signs.
• Prepare regular performance reports and Quarterly Business Reviews (QBRs) that cover and analyze client Key Performance Indicators (KPIs).
• Support clients’ strategic, marketing, and operational decisions based on internal knowledge, data analysis, and recommended approaches.
• Build and maintain strong and long-lasting client relationships.

Requirements

• At least 2+ years of experience in an Account Management or Customer Success Manager role.
• Prior B2B experience in a software, logistics, or SaaS company is preferred.
• Proven ability to manage multiple projects at one time.
• Experience in generating revenue by growing an existing book-of-business.
• Experience in delivering client-focused solutions based on customer needs.
• Strong analytical skills with the ability to present data and trends to internal and external clients.
• Excellent verbal and written English communication skills.
• Proven ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-levels.
• Excellent listening, negotiation, and presentation skills.
• BA/BS degree or the equivalent is preferable.

How to Apply

Since our merchants are located globally, flexibility is needed, and we may need you to work outside of standard office hours when necessary.

Note: Unfortunately, we cannot support visa sponsorships.