ServiceNow SPM Developer (Remote)

Job Duties

• Implement and configure SPM modules (Ideation, Demand, Project & Portfolio, Resource, APM).
• Build and maintain prioritization models, approval chains, and intake pipelines using Flow Designer.
• Develop scoped apps, script includes, client scripts, and UI policies to automate demand-to-project workflows and enforce business rules.
• Partner with business stakeholders to gather requirements and translate them into actionable tasks.
• Design Performance Analytics indicators, dashboards (scorecards, resource heatmaps, demand backlogs), and custom reports.
• Leverage Analytics Designer and data streams for real-time portfolio metrics.
• Lead stakeholder workshops each sprint to map processes, demo solutions, and gather feedback.
• Lead and participate in training sessions with peers, business users, and stakeholders.
• Author and update knowledge articles, user guides, and how-to documentation on SPM best practices.
• Diagnose and resolve issues in automated flows and custom code; perform regression testing.
• Monitor system performance and apply optimizations—indexing, caching strategies, or script improvements—to reduce load times.
• Own multiple SPM user stories per sprint: define acceptance criteria, estimate effort, and demo completed work.
• Collaborate with the business to define and optimize the intake process for ideas and demands into SPM.
• Actively participate in backlog grooming, daily stand-ups, sprint reviews, and retrospectives.
• Perform troubleshooting and root cause analysis, while also developing and implementing fixes.

Requirements

• U.S. Citizenship.
• Active Public Trust or higher clearance.
• 5+ years of ServiceNow Development experience supporting a large organization.
• 3+ years of specific experience with Strategic Portfolio Management (SPM).
• Strong proficiency in AngularJS, JavaScript, HTML, and CSS.
• Ability to work independently in a remote team environment.
• ServiceNow CSA (Certified System Administrator).
• ServiceNow CAD (Certified Application Developer).
• Extremely well-developed organizational, time management, and analytical skills.
• Strong attention to detail, documentation, and communication skills.

Preferred Qualifications (Nice to Have)

• Experience in Agile/Scrum environments.
• Demonstrated enthusiasm for professional development within the ServiceNow ecosystem.
• ITIL v3 or ITIL v4.

Location

• Remote work within the United States only.
• Qualified candidates must be in the U.S. in Eastern or Central time zones to support customer hours.

Category

DevOps / Sysadmin