Sr Customer Success Manager (West)

About the Company

• At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale.
• Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems.
• At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
• With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more.
• Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

A day in the life and how you’ll make an impact

• Strategic Customer Management: Serve as a trusted advisor, fostering deep, value-driven relationships with clients to maximize engagement and long-term retention.
• Training & Enablement: Educate customers on how to effectively integrate UVeye into their workflows, ensuring seamless adoption and utilization.
• ROI & Value Delivery: Consistently demonstrate measurable ROI by consulting customers on business improvements, leveraging UVeye solutions.
• Thought Leadership: Provide insights on best practices, industry trends, and data-driven recommendations to help customers optimize performance.
• Proactive Problem Solving: Identify business challenges and opportunities to maximize the impact of UVeye’s solutions for each client.
• Expansion & Upsell Strategy: Drive organic growth by identifying opportunities for customers to adopt additional UVeye products and services.
• Data-Driven Insights: Analyze account performance, usage metrics, and engagement trends to guide customers in achieving their objectives.
• Mentorship & Leadership: Support junior CSMs by providing guidance, best practices, and assisting in complex customer scenarios.
• Process Improvement: Contribute to refining Customer Success processes, play a role in internal initiatives, and provide feedback for continuous improvement.
• Cross-Functional Collaboration: Work closely with Sales, Product, and Support teams to ensure a seamless customer experience and advocate for customer needs.

Requirements

• 5+ years of experience in a Customer Success, Account Management, or Strategic Consulting role, preferably in a SaaS environment.
• Proven track record of driving customer retention, renewals, and upsell expansion.
• Experience managing high-value, complex accounts with multiple stakeholders.
• Strong consultative and strategic thinking skills, with the ability to translate customer needs into impactful solutions.
• Commercial acumen with a data-driven approach to customer success.
• Ability to lead by example and support the development of junior CSMs.
• Superior organization, prioritization, and attention to detail.
• Technical proficiency, including familiarity with CRM platforms, dashboards, and analytics tools.
• Willingness to travel domestically up to 50% of the time.

Preferred Qualifications (Nice to Have)

• Automotive industry experience is a plus but not required.

Salary

• The annual base salary range for this position is $95,000 – $110,000.
• In addition, this position is also eligible for Bonus.
• UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits.

Benefits

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.

Category

Customer Service