Tech Customer Success Manager

About the Role

• This is a unique opportunity to join a new and innovative team within the Tech Touch organization, where you will help shape the future of how we drive growth and retention at scale.
• The Tech CS team delivers strategic expertise to help customers grow, retain, and scale with monday.com.
• Our AI-driven infrastructure ensures we engage the right client at the right time for maximum impact.
• As a Tech CSM, you will play a key role in this mission.
• Tech CSMs work across multiple customer motions, applying deep product knowledge and success strategies, whether in 1:1 engagements for high-impact goals or by running 1:many programs to influence target segments.
• We focus on supporting accounts without a dedicated CSM by partnering with Sales and leveraging best practices, high technology, and robust customer data to identify and deliver measurable value through more advanced use of monday.com.
• We are redefining proactive customer engagement through a blend of AI-powered insights, human connection, and rapid consultation.
• We are looking for curious, adaptable, and customer-obsessed individuals to help us lead the way.
• Our team is growing, and we are hiring a Tech CSM to support, retain, and grow customers by leading initiatives and collaborating with cross-functional stakeholders.
• Part coach, consultant, and product expert, our Tech CSMs are passionate about helping customers enhance collaboration and drive long-term success with monday.com.

What you’ll do

• Support Sales on-demand by quickly responding to risk and growth opportunities.
• This role requires the ability to build trust and leave a strong impression quickly, often within a few sessions, before moving on to support the next account.
• This role requires a proactive approach, identifying customer signals and escalating to Sales before further action occurs.
• Define and help customers achieve key business goals in short, high-impact engagements.
• Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of monday.com and growth.
• Take part in and occasionally lead digital engagement initiatives such as CS Office Hours, webinars, or targeted campaigns.
• Contribute to team enablement and knowledge by sharing best practices, success stories, and scalable approaches.
• Represent the voice of the customer and influence the product development roadmap.
• Collaborate closely with Sales to ensure a seamless customer journey, acting as a trusted advisor during key account touchpoints.

What we’re looking for

• 1-2+ years of B2B customer success, or customer-facing experience working with accounts of various sizes.
• Proven ability to switch context quickly and manage multiple accounts at different lifecycle stages simultaneously.
• Comfortable working in a fast-paced environment and delivering impact through short-term, high-value engagements.
• Strong collaboration skills and experience working cross-functionally, especially with Sales teams.
• Proactive mindset, able to identify signals and initiate value-driven conversations quickly.
• Superb written and verbal communication skills.
• Positive attitude, solution-oriented, with strong self-management and organizational skills.
• Ability to take initiative and adapt.
• Strong customer-facing and presentation skills.
• BA or BS degree.

Category

Customer Service