Technical Applications Training Specialist

Technical Applications Training Specialist – Remote

Job Duties

The Technical Applications Training Specialist is responsible for developing and conducting training programs for Internal and External customers for the company's line of products (instruments, reagents, and digital products), giving the customer the highest level of understanding, functionality, and operational knowledge possible.

• Responsible for all external customer training done at the NJ Training Center as well as at the customer facility. This can be in person (Training Center NJ or at the customer facility), virtual, or streaming training events.
• Work with Technical Support Managers and other Training Leads to check the course material to make sure it is current and follows lab regulations.
• Participate in the annual review of department material to update the program and make sure continuous improvement happens. Make sure retired material is properly archived and new material is properly documented with an effective date.
• Give lectures to internal and external customers on the company product line (instruments, reagents, and digital products), covering safety, installation, programming, maintenance, troubleshooting, and operation of the analyzers, following the course outline, handouts, exercises, and administering tests. This can be in person at the NJ training center or at the customer facility, virtual, or streaming training events.
• Show internal and external customers the procedures being taught, such as loading products and patient samples, maintenance, basic troubleshooting, and repair.
• Observe trainees in the classroom and answer their questions.
• Administer written and practical examinations and submit those grades to the Training Coordinator and or Director of the Technical Support Group (TSG).
• Work in an environment of continuous quality improvement. Work on projects as requested by the Director TSG.
• Participate in meetings, seminars, and training sessions to get information useful to the training facility and integrate that information into the training program.
• Manage needs for internal and external customer classes, from printouts to functioning analyzers.
• Travel in the field with Technical Support Specialists if possible to improve training programs.

Education/Experience

• BS degree in a related field from an accredited four-year college or university is required.
• (MT) Certification or equivalent is preferred.
• Minimum of 3 to 5 years of related outside experience is required.
• Knowledge of Hemostasis and some training experience is preferred.

Skills

• Knowledge of database software, Microsoft Office Suite. All company usable software.
• Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Demonstrated typing or keyboarding skills.

Travel

• Ability to travel domestically or internationally, if needed. Up to 10% travel may be required.

Benefits

• Base salary $70K - $85K depending on experience (Annual Bonus could add an additional $3K - $5K, possibly more).
• Laptop, Cellphone.
• Fully paid family medical.
• Dental.
• Life Insurance.
• 401K.
• Vacation, PTO, and paid holidays.
• Tuition Reimbursement.

Category

Healthcare