Job Category: Sales & Business Development
Job Description
We are looking for motivated individuals to join nybl as a Channel Business Operations Manager. As a team member, you will be part of our Sales Department. You will work closely with experienced talent professionals across nybl, engage in meaningful projects, and participate in the overall management of new channel partners onboarding.
Responsibilities (What You’ll Do)
- PRM Administration:
- Manage nybl PRM portal activities, support, and teach Partners and nybl interfaces on Portal use.
- Overall management for: new Partner onboarding, new Customer creation, user PRM accounts, roles, new partner contract e-signing, rebate claims, sales incentives, DR submissions, DR acceptance, Opp Management by Partner, keep updated and clean Opp Funnel, follow Partner tickets, follow and schedule Enablement Plan and Trainings, remind Partners for KPI on Q basis, follow MDF, approve MDF Acceptance Reports, coordinate with Finance to financial claims, support Marketing events, follow Certifications renewals, etc.
- Develop and maintain reports, dashboards, and analytics.
- Make sure data is accurate within performance reports.
- Data Analysis and Partner Business Development:
- Analyze Channel Dept. Q, H, and Annual KPIs to identify trends, opportunities, and areas for improvement.
- Support PAMs for KPIs to measurement, daily interactions, meetings, executive reports, and events.
- Follow each Partner's Performance according to Partner’s KPI. Alert and keep close track.
- Provide recommendations to Leadership based on data analysis to foster Partner Lead Sales and improve a healthy ecosystem.
- Process Optimization:
- Identify inefficiencies in Strategic Partner Framework, alert, follow, track, and recommend improvements.
- Put in place process automation using CRM and PRM tools (e.g., workflows, approvals).
- Work with sales teams to streamline workflows and increase productivity.
- Responsible for Channel-related business data collection, provide a response, and make sure SLAs are met.
- Make sure Partner Program Incentives Calculations are reliable.
- Marketing, Funnel Tracking, and Team Coordination:
- Support PAMs and Partners for Channel Projects and Events.
- Work with nybl cross-functional teams to make sure Channel Projects are executed successfully.
- Organize Channel Dept meetings and release MoMs when needed.
- Participate in Sales Funnel Meeting and follow PL Funnel.
Requirements (What We’re Looking For)
- Experience: 5+ years of proven success in Channel Operations Management; being an active member of selling Enterprise solutions.
- Skills: Demonstrated expertise in negotiation, communication, and presentation, particularly through digital channels.
- Language: Professional working fluency, both verbal and written in English.
- Location: Candidates must be based in Dubai, able to manage work in a remote working environment.
- Tools Proficiency: Skilled in prospecting and using Excel at a professional level.
- Travel: Light travel to industry events and key client meetings as needed.
- Approach: A consultative approach with a strong ability to engage with technical CXOs and senior executives.
- Team Player: A driven, accountable individual with a collaborative mindset.
- PRM Experience: Skilled in using any PRM or CRM to manage the sales cycle effectively.