Client & Product Success Manager

Your Mission: Day to Day Responsibilities

• Act as the primary point of contact for a portfolio of advertising clients and AI tool users.
• Own client communication end-to-end: emails, calls, follow-ups, and proactive check-ins.
• Translate advertising performance and product insights into clear, actionable recommendations.
• Run biweekly or monthly client calls, aligning on goals, performance, and next steps.
• Support onboarding and ongoing adoption of the AI ad analysis platform.
• Gather client and user feedback and turn it into clear insights for internal teams.
• Collaborate closely with PPC managers, product, and leadership to ensure client objectives are met.
• Hold internal stakeholders accountable for deliverables and timelines.
• Track account health, satisfaction, and risk signals across both service and product clients.
• Keep CRM, documentation, and internal tools accurate and up to date.

Your Toolbox: Skills to be Successful

• Proven background managing client relationships in an agency or service-based environment (Client Account Management Experience).
• Experience in Customer Success, Product Success, or supporting SaaS users is a big plus (Product / SaaS Mindset).
• Clear, confident, and professional communication—both written and verbal (Communication Mastery).
• Comfortable explaining performance data and product insights in plain language (Analytical Thinking).
• Ability to manage priorities, follow through, and keep things moving (Organization & Ownership).
• Tech-Savvy: Comfortable with tools like CRMs, Google Workspace, Slack, task management tools, and dashboards.
• Amazon PPC knowledge or strong motivation to learn quickly (Amazon Ads Familiarity).
• Proactive and curious; spots issues early and looks for ways to improve client and user experience.

Your Perks: What's in it for you

• Remote-First Role: Work from anywhere.
• Career Growth: Exposure to both client services and product success paths.
• Cross-Functional Impact: Work closely with product, PPC, and leadership teams.
• Learning & Development: Deepen expertise in Amazon advertising and SaaS products.
• Flexible Schedule: Time-zone friendly collaboration with a results-first mindset.

About the Company

A leading provider of Amazon growth services that helps brands optimize advertising, improve product visibility, and develop e-commerce strategies that drive measurable results. The company is looking for someone to work directly with the owner and serve as a trusted partner in supporting high-impact projects.

How to Apply

Once you apply, you will receive an email guiding you through the next steps, including an assessment tailored to the role. The assessment process aims to take under 45 minutes. Once selected, you will schedule your first interview.

Location

Fully Remote (Eastern Europe preference, but not a hard requirement)

Category

Project Management