Client Success Manager

Responsibilities

• Own client success from matching and onboarding through long-term retention.
• Coach clients on delegation, workflows, and best practices.
• Lead accountability calls to keep clients and Executive Assistants (EAs) aligned on goals.
• Create onboarding plans and role expectations that set partnerships up for success.
• Act as a strategic advisor by addressing challenges early and constructively.
• Support strong communication between clients and EAs.
• Identify at-risk accounts and expansion opportunities.

Requirements

• 2 plus years in customer success, account management, coaching, or similar roles.
• AI native mindset with practical use of LLM tools.
• High ownership, calm under pressure, and coachable.
• Strong communication, listening, and organizational skills.

Preferred Qualifications (Nice to Have)

• Experience working with entrepreneurs or business owners.

Benefits

• Fully remote role aligned to 9 AM to 5 PM EST.
• Competitive base pay plus performance-based bonus.
• Unlimited Paid Time Off (PTO) and paid holidays.
• Professional growth support.
• Collaborative, feedback-driven, high-ownership culture.

About the Company

This company helps leaders operate in their Zone of Genius by providing world-class executive support. Its mission is to help 10,000 leaders achieve more than 50% of their time in their Zone of Genius through the Atlas Executive Management System (EMS), which combines elite talent, AI-enabled technology, and proven training methodologies.

How to Apply

Once you apply, you will receive an email guiding you through the next steps, including an assessment tailored to the role. Check your inbox (and spam folder) for instructions. The assessment process aims to take under 45 minutes. Once selected, you will schedule your first interview.

Location

South America - Fully Remote

Category

Project Management