Customer Service Representative - Account Maintenance

Customer Service Representative - Account Maintenance – Remote (Edmonton, AB Area)

Responsibilities

• Make a positive difference in every customer interaction: You will talk with customers, seeing each contact as a chance to provide excellent service and help us meet or exceed our customer satisfaction goals.
• Follow established procedures: Adhere to Ford Credit's policies and guidelines for your work area, making sure service delivery is consistent and high quality.
• Be an active team member: Take part actively and contribute to team meetings, sharing useful ideas and working with colleagues.
• Use company resources responsibly: Use company email and internet access according to established company policies.
• Engage in constructive feedback: Be comfortable both giving and receiving feedback from peers and supervisors in a positive, professional, and helpful way to support ongoing improvement.
• Support team and company goals: Show flexibility and a willingness to take on new tasks or adjust to changes that help Ford Credit and the organization reach its goals and make overall service quality better.
• Adjust to changing situations: Be able to adjust quickly to changes in tasks or priorities and manage different workloads and potential stressful situations calmly and effectively.

Requirements

• Education: High School Diploma or Canadian Adult Education Credential (CAEC) Equivalency.
• Unparalleled customer service experience via phone and email.
• Proficiency in MS Office: Word, Excel, and Outlook.
• Candidate must live in or around a 40-kilometer radius of Edmonton, AB, and be able to attend training at the Edmonton office.
• Candidates must be able to work a flexible schedule during our hours of operation, which include Monday – Thursday from 6:00 am – 7:00 pm MST, Friday from 6:00 am – 5:00 pm MST, and Saturday from 7:00 am – 1:00 pm MST.
• Candidates for this position must live in and be legally entitled to work in Canada. Ford Credit Canada Company does not sponsor work permit applications.

Preferred Qualifications (Nice to Have)

• Work effectively in a remote team environment to manage tasks with a high level of accuracy.
• Excellent communication skills (written and verbal) in French preferred.
• Collection experience preferred.
• Answer inbound/place outbound calls with customer and dealer satisfaction as a top priority.
• Ability to perform multiple tasks at the same time, with the ability to switch to other work needs as necessary.
• Resolve customer and dealer concerns in a positive and professional way.

About the Company

Working with a large team, as well as a broad network for Ford/Lincoln dealers across the country, the Customer Service Representative - Account Maintenance will have the chance to advance Ford Credit Canada’s reputation as a customer-focused lender, providing personalized service and professional expertise.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Ford Credit Canada Company is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection, and/or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

Category

Customer Service