Customer Success Manager (Remote)

About the Company

Field Materials is the leading AI platform to control and verify spending for the construction industry.
Founded by serial entrepreneurs with exits to Fortune 500 companies, including Paypal.
Field Materials has partnered with prominent VC funds in Silicon Valley to build a strong team with a bold goal to become the commerce and financial technology backbone of construction.
This is a unique chance to join an industry-transforming company at the beginning stages.
We believe our people are our company.
We aim to build a team of smart, high-caliber players who inspire each other to do well, but who are also willing to put in the work and fix what is not working, without letting ego get in the way.
We do not believe in micromanagement and trust our team to take full ownership of their work.
We believe in openness as a way to build trust, break communication barriers, and align towards a common goal.
We want our people to stay and grow with the company. We achieve this by providing above-market-rate pay, premier benefits, and generous stock options.

Responsibilities

• Manage 8 to 10 customer implementations at the same time.
• Work with internal teams to make sure delivery goals are met and client feedback is included.
• Act as a trusted advisor to customers, turning business processes into adjusted Field Materials workflows.
• Help make implementation processes better by finding patterns, gaps, and ways to work that can be repeated.

Requirements

• 5+ years of relevant experience in software Customer Success, IT professional services, or software sales engineering.
• Alternatively, experience working as a project or purchasing manager at a self-performing General Contractor or specialty subcontractor.
• Good understanding of general ledger principles in accounting.
• Understanding of computer networking and security principles.
• Strong understanding of project accounting workflows.
• Proven history of managing and growing a group of customer accounts with high NPS and low churn numbers.
• Ability to clearly explain customer requests and product issues to engineers.

Preferred Qualifications (Nice to Have)

• You are excited about startups, software, and AI.
• You enjoy working with software, testing, and fixing software problems.
• You have great people skills and writing skills.
• You have feeling for customers and you are a good listener.
• You like to teach, coach, and consult.

Benefits

• Flexible time off.
• 401k with match.
• Equity awards.
• Medical, dental, and vision insurance for you and your family.
• Gym reimbursement.
• Annual personal development fund.
• New work laptop.
• Regular offsites at fun locations.

How to Apply

This position has a big chance for promotion later on. It will be an amazing opportunity to develop a customer success playbook and work closely with serial entrepreneur founders.