Customer Support Agent SIXT Ride (m/w/d) - German speaker

Job Description

An open ear for our customers - nothing is more to us. We are always there when there are questions, wishes or problems. Whether by phone, e-mail, chat or social media, whether in German or English: We are only satisfied when our customers are satisfied.

Do you already have experience as a call center agent, customer service representative or support employee (m/w/d)? Ideal, then get right in. You don't have any experience yet, but enjoy customer contact? No problem, we will discuss your possibilities with you. Get in now!

Your Role at SIXT (Responsibilities)

• Together with the colleagues of the support team, you are the interface between customers and chauffeurs
• You make sure that we meet our excellent quality standards and bring every customer safely from A to B
• With the help of specially developed tools, you monitor the punctuality of our drivers worldwide and organize alternatives if necessary
• You ensure that every booked transfer is assigned to the driver
• You make sure that drivers and customers find each other, whether at the airport, in front of the hotel, at the fair, in the company or privately - even when things get chaotic
• You take care of every customer - whether celebrity or not

Your Skills Count (Requirements)

• You speak fluent German and good English
• You enjoy dealing with partners and customers, have a very good listening comprehension, communication skills and empathy
• You can react very quickly to new facts and bring good problem analysis and problem-solving skills
• You are willing to take over shift and weekend services
• You are confident in using the PC and software
• You are proactive and pick up the phone

What We Offer You (Benefits)

• 28 days of vacation instead of the legally required 22 days
• You have free on your birthday!
• Mobility allowance: 160 EUR per month for commuting to and from the office via Bolt
• Health insurance that also covers spouses and children
• 1,500 EUR budget on the Coverflex card
• Meal allowance of 8.32 EUR per working day
• Employee discounts on SIXT car rentals
• Hybrid work model: You can work from home for up to 3 days a week and you are in the office 2 days a week

About Us

We are a leading mobility service provider with sales of 3.07 billion euros and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 2,500 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We rely on real entrepreneurship and stability and align our corporate strategy with foresight. Start with us and the world of mobility? Apply now!