📢 About the Role
Reporting to the Clinical Support Helpdesk Manager/Team Lead, the Data Administrative Analyst is responsible for processing User Administrative requests for multiple Clinical Applications managed by the Clinical Support Help Desk (CSHD). Using strong analytical and data processing skills, the Analyst will provide accurate ticket processing and query response in a timely manner and with the highest level of customer service.
🇵🇹 Important Note:
We can only hire people already based in Portugal with fully legal and valid documentation to work in Portugal (fiscal number, social insurance number, and title of residence or manifestation of interest if you're not a citizen). If you do not meet these requirements, please do not apply. Please apply with your resume in English.
⭐ Why Apply?
- Fully remote and stable position, from wherever you want in Portugal
- Permanent contract (sem termo)
- Flexible working hours focused on EST/EDT office hours (current shift is from 10:00 to 19:00 Lisbon time)
- Training: around 4 weeks from Monday to Friday 1 pm to 10 pm Portuguese time
- Salary of 12.180€ gross/year (divided into 12 or 14 payments, as you wish)
- Teleworking allowance of 50€ gross fixed per month
- Private health insurance
- Full training provided and dozens of E-Learning courses available
- No mandatory need for a college/university degree
🎯 Key Responsibilities
- Manage client user data utilizing provided tools/applications (i.e., account provisioning, deactivation, modification, urgent access requests)
- Maintain technical proficiency with client tools
- Manage and organize workload based on priorities
- Suggest process improvements to improve quality and consistency
- Create and delete internal Analyst accounts
- Verification of request sheet submission
- QC requests to ensure Quality Control
- File paperwork as needed for auditing purposes
- Contact clients where necessary to clarify processes – requests received primarily by email
- Other duties as assigned
💻 Required Technical Skills
- Proficient with Windows operating system and applications – email, online chat
- High proficiency with MS Office Suite, high-level MS Excel expertise
- Solid computer keyboarding, multiple monitor, and touchpad skills
- General understanding of various software and hardware. Citrix experience is an asset
💡 Required Soft Skills
- Strong attention to detail with a commitment to quality
- Fluency in English, spoken and written
- Exceptional organization, planning, and time management skills
- Excellent customer service orientation
- Proven ability to work under pressure and in a very fast-paced environment
- Ability to adapt based on rapidly changing client needs; a high level of flexibility is required
- Capacity to take initiative and think outside the box if necessary
- Must be able to communicate professionally in a written and verbal capacity
- Must be a team player and demonstrate a strong work ethic
🎓 Required Education and Experience
- Business Administration or related field, OR
- A minimum of 1 year of previous data processing/administrative experience, preferably in a call center environment, OR
- Any equivalent combination of education and experience