REMOTE Dutch Customer Service Representative

🌍 Dutch Customer Service Representative - Remote (Portugal) | €1,360/month + Benefits
Contract Type: Full-time, 12-month renewable

Job Category: Customer Service

About the Role:

Join our international team in Portugal as a Dutch-Speaking Customer Support Representative! This remote, full-time position offers a fantastic opportunity for career growth, cultural immersion, and work-life balance in a multicultural environment. You'll be providing friendly and professional support to customers with their online shopping needs via phone and email.

🧾 Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist with orders, payments, deliveries, and returns
• Support external sellers and provide product information
• Escalate complex issues to the appropriate teams

✅ Requirements:

• Fluent Dutch or Flemish (C2) and English (B1)
• Strong communication and problem-solving skills
• Comfortable with a fast-paced, customer-facing role
• Previous experience in customer service is a plus

💶 Salary & Benefits:

• Base salary: €990
• Holiday bonus (monthly portion): €82.50
• Christmas bonus (monthly portion): €82.50
• Productivity bonus (average): €50
• Meal allowance (tax-free): €150
• Private health insurance from the first day of employment
• 22 days of paid vacation, plus compensation for public holidays
• Relocation support available for onsite roles (flight + 1 month housing)
• Career development opportunities in a multilingual environment

📅 Working Hours:

• 40 hours/week on rotational shifts (Monday to Sunday, 07:00–23:00)

📢 Note: For remote roles, candidates must already reside in Portugal and have valid documentation.