ES-Business Expert

🍎 About Apple Retail: Apple Retail brings together the best of Apple to help people do what they love, delivering a unique experience. We believe in inclusion and strive to create a culture where everyone feels welcome and empowered to excel.

The Role: 💼

As a Business Expert, you'll be a key member of a passionate team dedicated to helping businesses thrive. You'll connect with new and existing business customers, identifying opportunities, proposing solutions, forecasting needs, and closing sales. Your deep understanding of industry trends and expertise with Apple products, services, and third-party technologies will be crucial in developing tailored business solutions. You'll be a top sales performer with exceptional interpersonal and influencing skills, acting as a resource for the wider store team and fostering a culture where Apple Retail Business is a priority for everyone.

What You'll Do: 🎯

• Engage business customers, showcasing Apple technology and highlighting how Apple and third-party products can benefit their businesses and employees.
• Provide outstanding customer service, understanding customer needs, identifying opportunities, presenting products and services, and educating customers on purchasing options.
• Serve as the go-to expert and mentor for the store team on business customer needs and solutions.
• Collaborate across the Apple Store in business sessions, briefings, workshops, and events, recommending unique offerings to meet customer needs.
• Build lasting relationships between local businesses and Apple Retail through proactive engagement, exceptional service, and tailored recommendations.
• Maintain accurate business customer contact and relationship information in our CRM app.
• Contribute to a supportive and inclusive work environment.

What We're Looking For: 🤔

• Minimum Qualifications:
  • Availability to work a flexible schedule, including nights, weekends, and holidays.
  • Retail or sales experience, or related work experience.
  • Experience with Apple products, services, and solutions.
• Preferred Qualifications:
  • Proven track record of strong sales performance.
  • Excellent communication skills, adaptable to different audiences.
  • Ability to thrive in a fast-paced environment and make timely decisions.
  • Strong rapport-building skills and ability to work effectively with internal and external customers.
  • Excellent organizational skills, prioritization abilities, and responsiveness to customer requests.
  • Deep technical understanding of Apple products and services (in-store and online), along with expertise in business solutions and industry trends.
  • Proficiency in learning and using new tools and systems.