German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation

🏢 About the Role We are seeking a motivated and detail-oriented Customer Support Representative to join our support team for a leading streaming platform. In this role, you will resolve customer queries via phone, email, and chat, troubleshoot issues, and ensure high satisfaction. You will play a key part in shaping the customer experience and contributing to important performance indicators, including Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and adherence to Service Level Agreements (SLAs).

🗓️ Start Date: Flexible Employment Type: Full-time | Fixed-term contract (1 year)

📍 Location: Lisbon, Portugal

Responsibilities:

• Provide timely and effective customer support through multiple channels.
• Diagnose and resolve technical and account-related issues.
• Ensure a high level of customer satisfaction by delivering a positive experience.
• Work towards individual and team performance targets.

⭐ What We’re Looking For

• Native-level German (minimum C1) and fluency in English.
• Previous experience in customer support (preferably 12+ months in a contact center).
• Familiarity with BPO KPIs (C-SAT, NPS, SLAs).
• Strong communication and problem-solving skills.

👍 Nice to Have

• Technical troubleshooting knowledge is a plus.

🎁 What We Offer

• Salary: approx. €21,800 gross/year
• Fixed weekday schedule (Monday to Friday, 9 AM to 6 PM)
• Performance and language bonuses
• Health and life insurance (includes family plan)
• Relocation bonus up to €2,500 for candidates moving from abroad
• Support with local registration and accommodation
• Initial training provided and opportunities for career development

🚀 How to Apply If you're ready to join a dynamic team and contribute to creating a positive customer experience, we’d love to hear from you. Apply today to take the next step in your career.