IT Engineer Level 1
Derivco
Full-time
Remote friendly (Málaga, Spain)
Spain
Job Profile Summary
💼 Derivco: Shaping the Future of Online Casino Gaming
At Derivco, we're more than just a tech company—we're a team of innovators, dreamers, and go-getters who collaborate with industry giants to create and develop the platforms behind some of the best online casino games in the world. 🌍🎰
With Platinum partnerships with tech leaders like Microsoft and a global presence across the USA, South Africa, the UK, Spain, Malta, Sweden, and Australia, we're committed to providing our 2,500+ brilliant minds with the tools and environment they need to thrive. Our cutting-edge technology, designer offices, and culture of inspiration, challenge, and stimulation set the stage for your intellectual and creative growth. 🚀🎉
Join us and be a part of something truly extraordinary!
💼 We're on the hunt for a superstar Application Support/DevOps Engineer!
As a key member of our dynamic team, you'll play a pivotal role in ensuring the smooth operation and maximum availability of our cutting-edge software products. Get ready to provide exceptional support, collaborate with our product and development teams, and dive into the world of problem-solving and continuous improvement. 💻⚙️
Your responsibilities will include:
- Supporting and maintaining existing and new operators in our environments, acting as a customer support superhero.
- Providing top-notch service to ensure maximum support availability, speedy response times, and detailed updates to our valued customers.
- Collaborating closely with product and development teams to analyze and resolve issues, taking ownership of problem cases to enhance customer experiences.
- Researching, diagnosing, troubleshooting, and devising solutions to resolve process issues, ensuring seamless operations and support.
- Taking charge of issues and problems, ensuring timely follow-up and resolution.
- Engaging directly with development teams, acting as a bridge for effective collaboration and support on behalf of our esteemed customers.
- Attending project planning and requirements sessions, completing project work on schedule, and communicating progress to stakeholders.
- Leading team initiatives and special projects, resolving incidents, and fostering strong stakeholder relationships.
- Demonstrating flexibility and dedication by taking on additional, unplanned projects to enhance our customer support.
- Providing exceptional customer service and technical support for customer tickets.
- Embracing flexibility to provide standby support on a rotational basis during specified periods.
We're looking for someone who's:
- Passionate about problem-solving and continuous improvement.
- An excellent collaborator and communicator, able to work effectively with development teams, internal support teams, and stakeholders.
- Skilled in research and troubleshooting, with a knack for identifying and resolving system issues for customers.
- Flexible enough to provide standby support on a 24/7 basis during specified periods, if required.
- Highly organized, and capable of managing multiple projects and initiatives simultaneously.
- Willing to go the extra mile, even after hours, to meet project deadlines.
What we offer:
- A defined contribution pension scheme.
- Company's Life Insurance and Disability Cover.
- Medical Aid Private Healthcare.
- Lunch allowance card worth €200 per month.
- Wellness Amount of up to €45.00 per month for gym memberships, fitness classes, and more.
- 25 days of annual leave, plus bank holidays.
- Connectivity allowance of €60 per month.
- Discretionary company bonus (when eligible).
- Employee Assistance Programme, supporting you with access to certified psychologists, financial advisors, and legal experts.
- Referral bonus for bringing in top talent.
Excited to join our team and shape the future of online casino gaming?
Apply now and let's start this journey together! 🚀🌟