Onboarding Specialist (11:30AM - 8:00PM ET)

About the Company

AnewHealth is one of the nation’s leading pharmacy care management companies that focuses on caring for people with the most complex, chronic needs, wherever they live. We enable better results for patients and the healthcare organizations that support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we offer a set of solutions that includes complete pharmacy services, full-service pharmacy benefit management, and special support services for the Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

ExactCare is looking for an Onboarding Specialist to grow our patient base throughout the United States by promoting and educating patients on our medication management solutions. The Onboarding Specialist will conduct phone-based medication assessments and register patients for our services.

The Onboarding Specialist will build relationships with patients through excellent customer service, strong education about ExactCare solutions, and acting as a go-between the patient and their ExactCare pharmacy team. Secondary duties will include supporting the completion of MTM services, scheduling medication and health reviews, and conducting patient follow-up calls.

We will give you all the necessary resources to successfully do your job. ExactCare supports a high-performing environment driven by our Core Values and commitment to our Patient Promise.

Responsibilities

• Conduct a health and medication review with the patient that includes a thorough look at their list of medications and how to take them, and collecting key health information.
• Be responsible for accurately entering a patient’s prescription information to make sure the patient gets the right medications.
• Be responsible for reaching key performance metrics set by the management team.
• Educate facilities, institutions, and patients about ExactCare.
• Manage the patient assessment process to grow business and keep referral relationships strong.
• Keep accurate records and prepare reports for consistent information sharing with the ExactCare team.
• Work with and support our Clinical Services team in finishing MTM services.
• Call prospective patients daily and schedule them for phone reviews, and conduct patient follow-up calls.
• Keep lines of communication open with the management team.
• Other duties as assigned.

Skills & Abilities

• Excellent problem-solving ability.
• Energetic and caring phone skills are needed.
• Highly motivational and has persuasion skills.
• Team-oriented and the ability to help others succeed.
• Very organized with strong attention to detail.
• Excellent at multitasking.
• Self-starter who needs little to no supervision.
• Excellent communication skills, including speaking, writing, leading meetings, and presenting.
• Skilled in using the MS Office suite.
• Passion to help people and make their lives better.

Requirements

• Certified Pharmacy Technician is preferred.
• Home Internet with at least 15 Mbps download and 6 Mbps upload. This is needed for proper inbound/outbound calling and call transferring.
• Ability to work Monday through Friday from 11:30 am to 8:00 pm EST.
• Up to one Saturday each month.
• Must be in your current role for at least 6 months.
• Must have gone through the training sessions and actively completing assessments.

Benefits

AnewHealth offers a complete benefit package for full-time employees that includes medical, dental, vision, flexible spending, company-paid life insurance and short-term disability, as well as voluntary benefits, 401(k), Paid Time Off, and paid holidays. Medical, dental, and vision coverage start on the first of the month following the date of hire.

AnewHealth gives equal job opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state where a person is looking for work. Applicants are encouraged to confidentially say so when applying. We keep a drug-free work environment. Applicants must be eligible to work in this country.

Category

Healthcare